The inner phone screen on my zfold 4… The inner phone screen on my Zfold 4 stopped working. I put a claim for a replacement phone and did have to wait days for the phone to arrive. Verizon always sent a phone next day air. So this isn't so great. Did end up receiving the phone. About a month later, the inner screen protector started to peel. They obviously sent me a refurbished or remanufactured phone. I called Servify and they said screen protector isn't covered. Not exactly what I wanted to hear for a phone that's just a month old. They either sent a phone that failed QC or it was a refurbished phone. How does a screen protector on a replacement phone only last a month?? On that note, Servify, stepped up after reading my review and corrected the situation by sending me yet another replacement. We'll see how the protector holds up. I will up the stars to 4 for them having rectified the situation.

It's great until it's not The process was quick although I will say, the online portion was not user friendly. It was unclear what the hold up was during the initial process. had to call and speak to representative who couldn't help me get past that one page. That delayed things and was very frustrating to me.

The warranty company is legit they went out of the way to make my claim right The only authorized service center near me within 150 mi was not able to get the required parts. I had to do the online claim but they didn't have the part available either for just replacement screen. The warranty company went out of their way to get the issue taken care of though and made it right so I give them five stars for the effort they put despite the system not being perfect they cannot control Samsung not making enough replacement screens.

Excellent Service The person in charge of repairing my phone was excellent. Bryan broke down the time required and why it would take that long and was very professional. He was actually done a bit early and my phone feels and looks like it is brand new.

What a wonderful surprise!?! What a wonderful surprise!?! Wow! I spoke with a super friendly agent about an issue with my phone. She steered me in the right direction and handled my request for a replacement phone in a timely manner. Excellent! 100% satisfied customer. 5 thumbs up!