Samsung Doesn't Care+ It's been over 1 month and Samsung Care+ has sent me 3 defective replacements in a row. They ultimately decided to refund my purchase but the decision took far too long and I was left with a defective phone that couldn't do basics I relied on. Their customer service can be difficult to reach, quickly makes false promises, and they even advertise their 4.5 out of 5 star rating on their site - something they definitely don't have. Their terms and conditions are ambiguous as expected but they have opted to do the bare minimum, bordering on violating the terms to do as little for the customer as possible. I would avoid if at all possible. If needed, spend a few extra dollars on your own carrier's protection plan.

Excellent Service The person in charge of repairing my phone was excellent. Bryan broke down the time required and why it would take that long and was very professional. He was actually done a bit early and my phone feels and looks like it is brand new.

Simple process I just needed rear glass replaced. It was easy to file a claim make an appointment and have my phone repaired. The only thing I would recommend to improve would be to offer to rent a loaner phone while yours is being repaired.

Great service and extra help The tech was able to replace my phone screen within a couple of hours, so I didn't have to give it up for very long. When I went to pick it up, he also gave me some much-needed help on my new Samsung watch without any extra charge. I really appreciate his expertise and willingness to help me become functional again!

It's great until it's not The process was quick although I will say, the online portion was not user friendly. It was unclear what the hold up was during the initial process. had to call and speak to representative who couldn't help me get past that one page. That delayed things and was very frustrating to me.