Anthony Bennett
GBUnprofessional Service I purchased a cooktop and bought the extended warranty that does not expire until December of 2024. My cooktop has stopped work, so we called to have it repaired under the warranty. Apparently, from normal use of the cooktop, someone decided that the cooktop was abused and did not fall under the warranty. I'm a bit confused as to how it could be abused, when all we did was cook. The cooktop comes with seals around the edges and apparently grease seeped into the unit. It seems that seals failed rather than the system was abused. Nevertheless, no one informed me that the system failed and I received by email an appointment for the repair. On the day of repair, we waited for the repairman, but now one showed up. We called to find out the appointment was cancelled and this is when I learned the review. Meanwhile, my 91 year old mother has been without a cooktop a few weeks while we waited for the unit to be fixed. This review is to express the lack of communication as well as the my disagreement about the claim of abuse. Horrible service!
Katie Wingenbach
GBRecent purchase of two appliances I thought this was about the extended/warranty service on my recent appliances. I don't know how I can really rate it, since I haven't had any issues for you to resolve. My appliances (a gas stovetop and a dishwasher) were properly installed and are working just fine so far. The stovetop did have to be re-ordered because the installer found scratches on it when he inspected it prior to delivery, but it never made it to my house and I did not see it in person before declining to accept it. For what I paid, I expected it to be in good condition. It came a few weeks later than the dishwasher, but so what. I am happy with the work done and the products I chose are working wonderfully well to date.
Mike Boyle
GBActual service to correct the issue was… Actual service to correct the issue was good. Just need to have better communication with the customer on schedule. I received multiple texts from Sears Service and they had NOTHING to do with the actual repair.
Gerri McSmith
GBAMY HENDERSON was the best! AMY HENDERSON was the best!
Henry Stwart
GBNot really I really have not had to use your services yet, so going on my gut that if I need your services at some point down the road you guys will do a supper job.