poor client communication Your attempt to inform me with multiple auto-emails only served to confuse. Your numerous requests to send in my watch happened *after* I’d shipped it to you; your system doesn’t check your available data (scanned shipping label, etc) to check if the watch is already either in transit or in your position. These false emails made me worry the watch was lost in transit or by your staff. Your emails all come from no-reply addresses, with no easy way to contact you. Your progress dashboard is misleading, easily misinterpreted to show more/less progress than actual. Your final declaration that payment has been issued doesn’t bother to mention how I will receive it (m— post mail? e-gift card? Credit to Costco Visa card? I still don’t know. Overall, your client-communication needs significant improvement.

easy and straightforward It was very easy and straightforward. I didn’t feel they trying to uncut me or find something wrong with my trade in. It was good I would definitely consider using them again.

Phobia made it easy Phobia answered all my questions and made the trade in process very easy to follow and complete.

No hassle trade-in...clear communications! Instructions on the process were very clear and communications were timely and informative. I knew about the status of my trade in at every step of the process.

Phobio is Fabio! My recent Phobio experience was a great one from start to finish. The estimate process was quick and precise. Waiting for the box to send my device in was quick. Obtaining my trade-in credit was very fast. The only I wish was better was getting a little more for my old device. Nevertheless, I will be recommending Phobio to anyone I know that needs or wants to trade-in their tech. Thanks Phobio!