The process went smoothly The process went smoothly, no unexpected surprises. The refund went through fairly fast and I liked having the Amazon gift card. I would recommend Phobio to people.

rip off. rip off. $1250 phone, 4 years old, $61 value ?? then reduced to $14 ?? had full original packaging, ear buds etc.... there was nothing wrong with the screen on my phone, then I get a report about the screen problems and drastically reduced value. I will not be using Phobio again.

Fair trade in value and super easy process! Super easy to complete trade in process from start to finish. Fair trade in value quote. Well protective shipping box with everything needed was received timely. Including easy to follow instructions from device preparation to packaging device. Quick trade in value gift card arrived quicker than expected. Great experience!

No hassle trade-in...clear communications! Instructions on the process were very clear and communications were timely and informative. I knew about the status of my trade in at every step of the process.

Good experience Good experience. Took time. The email update system should provide accurate info - the emails stated my device hadn’t been received, when I had tracking confirmation of receipt. It took 5 days for my device tracking to show received on their end.