My complaint and tip on how to cancel If you’re trying to cancel membership and it says “No account found for this email” you have to “create an account” and then it’ll “activate” your account and you’ll be able to cancel. (It’s weird I know) ****My complaint**** My package never arrived and when I contacted them they basically said they send the package and they won’t replace or refund. This company is terrible.

THEY ARE A SCAM DO NOT PURCHASE… EDIT - i would love to be included in the class action law suit!!! -- THEY ARE A SCAM DO NOT PURCHASE ANYTHING FROM THEM. I subscribed to a year long subscription and have not received anything for the past 5 months. the only response i've gotten is "we'll send this to our shipping department" and after several follow ups, they have stopped responding completely. get ipsy instead, they're reliable.

Im very angry stole my money… Im very angry as i kindly waited and wrote them sent several messages and no response im missing months March 2021 and April 2021 they stole my money and continue to withdraw out my account, now im gonna have to cancel that. They even read my message on Instagram and didnt reply. Im very upset they stole my money and didnt reply to my messages and never shipped my subscription im missing two months.

I love getting to try high quality lip… I love getting to try high quality lip products that I wouldn't normally buy on my own. I've really enjoyed trying everything I have received so far in my 3 bags. I did have an issue one month where my shipment was never shipped and I had to contact customer service several times before I finally got someone to solve the issue, but other than that, it's been great.

Lip monthly is a rip off Lip monthly didn’t pay enough postage for shipping. Twice I’ve had to pay $2.40 to the post office. I still haven’t received last months & customer service claimed to issue refunds they never issued & I never received as well as claimed my order has been fulfilled. The products are almost as bad as customer service.