Anonymous Customer
CHSent in the sample roughly half a year… Sent in the sample roughly half a year ago, stuck in the "Your kit will be sequenced shortly" stage for the past like 4 months... 0 Communication from their side regarding whats happening. 0/10 Would not recommend
BLAIR AMES
GBNo Return Label, No Customer Support Update: Customer service responded with a mailing label 3 weeks after my first inquiry, which was 3 weeks after I placed the order. ---- I placed an order for a full sequence kit, and it came after 3 weeks but didn't come with an address label. I've emailed three times and filled out a contact form twice but haven't had a response. As the other reviews note below, they don't respond to the customer support email they provide in their responses here.
Thom Franklin
GBDante has great DNA insights Dante has great DNA feedback providing in-depth panels to interpret those genes you inherited. They keep improving the insights after you order your sequencing. The health issues I didn't find out about until I was an adult were in my genes at birth. Find out your risk factors before they become health issues.
Stale Klausen
NOI am afraid this company is Fraud I am afraid this company is Fraud - I have waited 66 weeks and they still keep promising results. Even the CEO !! promises, and they still do not deliver - STAY AWAY ! Facebook group to prepare trial to be prepared - they do answer here on Trustpilot - but what they promise is absolutely not true. They are even marketing themselves with Trustpilot ! - how come ? Over 50% dissatisfied customers. Trustpilot should probably take action themselves , not to be misused, and check their marketing on Facebook and Instagram.
Bennett HAASZ-ROBBINS
GBDon't use this company Don't use this company. I sent in my blood sample almost a year ago and when writing to them they can only say they have the sample. That's it! I think they either destroyed it or lost it. They won't give me my money back either. It's a scam and they lack all creditability. Save your money.