I didn't remember seeing a return… I didn't remember seeing a return label, but I assumed it must have been me... that I did something with it. So I've been reaching out to their support through their emails and contact forms for a literal month about getting a label. Then, when I started posting on their Insta, low and behold someone finally answered me with a label. I got the shipping label today, and the address is a virtual address at an Express Ship, not a lab. I know this is a German company, but I don't feel comfortable at all with sending my sample to a location that is not a lab. Who knows where my sample is actually going or what will be done with it? When I got the express ship destination label, I came here to check other reviews. Wow! I was blown away that I'm definitely not alone, and also, they literally just didn't send the shipping label. I'm concerned that I am part of a full-on scam and I already entered all my personal details into their portal.

Best whole genome testing Looks like they've received a bunch of bad reviews due to delays in processing they had earlier this year, but my experience has been positive. Turnaround time of about a month between sending in sample and getting results. Best value for whole genome testing, super helpful suite of genetic reports, and easy to use interface. Very happy with my experience!

9 months of waiting. Still no results My DNA sequencing kit arrived at Dante Labs on August 1, 2023. I have not been able to get my test results since then. In January 2024, tech support just stopped responding. I suspect that everyone in the company has been struck down by the disease and is under severe quarantine in wards with no communication. I also don't rule out that in addition to this the office has burned down. Otherwise I cannot explain such neglect of customers. P.S. Dear Dante Labs, if you decide to reply to my review with standard copypaste - don't bother, just find my email in your CRM and finally reply to it.

They don’t even deserve one star! They don’t even deserve one star. Complete robbery, you can’t get a refund, your results never arrive and they stop responding to you. They should be investigated.

Don't use this company Don't use this company. I sent in my blood sample almost a year ago and when writing to them they can only say they have the sample. That's it! I think they either destroyed it or lost it. They won't give me my money back either. It's a scam and they lack all creditability. Save your money.