Not the quality store it was once Not surprised to hear M&S share down today, I've thought for a long time the quality is no longer in the majority of products, not clothes or food

Good value items I feel M&S is a trustworthy store who do care about customer service. They offer good value, well designed products but sometimes their buyers lose the way with their choices!

Excellent quick service These people know how to run a business! Thehave an excellent range of goods of very high quality at extremely competitive prices. Delivery is easy to arrange, they don't overcharge for it either.

Flowers undelivered, no help from M&S I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.

Clothing I have bought both online and in store some amazing clothing at very competitive prices and they always have suitable clothing for the older woman. Their sizes are the biggest range there are compared with other department stores.