poor quality Product quality especially mens clothing is now poor compared to previous years.Socks and underwear in particular quicky lose their shape and become baggy The company have gone down market and traded quality for profit

Flowers undelivered, no help from M&S I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.

Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.

excellent service top quality goods at reasonable prices may be a little more than in some stores but the quality is always much better helpful and friendly service excellent returns policy

Lovely Bought a cake for my daughters birthday and it was AMAZING! It looked so good and everyone was very impressed. Tasted delicious and lasted for ages. Would definitely recomend to others.