Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.

Made in China & the far east The policy of the company towards its customers is and still remains legendry. Their products outside the foodhalls are however mainly from China and that part of the world. Not even my pants are now made in the UK. For a flagship British company this is very dissappointing

M&S Fantastic I purchase quite a lot of things from M&S on line. No problems with delivery or returns, and items are reasonably priced, shame they don't do the 99% british made they did years ago, but I reccomend them for Christmas items, for family and friends, and underware, especially bra's. very reasonably priced and they wash and ware well. I will be purchasing on line again soon, it works for me.

Clothing I have bought both online and in store some amazing clothing at very competitive prices and they always have suitable clothing for the older woman. Their sizes are the biggest range there are compared with other department stores.

excellent service top quality goods at reasonable prices may be a little more than in some stores but the quality is always much better helpful and friendly service excellent returns policy