Made in China & the far east The policy of the company towards its customers is and still remains legendry. Their products outside the foodhalls are however mainly from China and that part of the world. Not even my pants are now made in the UK. For a flagship British company this is very dissappointing

Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.

Brilliant I cant fault Marks & Spencer, shopped there for years & always been satisfied with the quality of items i have bought, Yes they can be a bit dearer sometimes than other stores but you get what you pay for.

Disappointing I had £35 in vouchers for years, and couldn't find anything to buy. Finally bought trousers but your lengths are different to everyone else ?????? -- 29in, 31 in and Normal, why are yours 28, 30, 32. I chucked them out in the end. Don't know what people see in their produce. Sainsbury's clothing is better and all the supermarkets have better food - is it just a snob thing? Also cafes (I've tried two) are pretty dire. Coffee is tasteless and couldn't find anything worth eating - ok I'm vegetarian, but even the snacks and cookies were unappealing. Tesco, Asda and Morrisons all do cafes better.

Terrible Customer Services Over the years I have ordered a number of times from M & S, but had never dealt with their Customer Services dept before. I had delivered a dining room table, chairs and sideboard all from the same collection to "match". Well the table and chairs arrived, with damage to 2 of the chairs (legs dented in 3 seperate places). The sideboard at best, had the same pattern, but differed in colour significantly. After weeks of dealing with them, they finally offered a discount on the chairs. However, as I had signed for the unit they were not prepared to do anything more. They will loose a lot of business from me over the coming years, thats for sure.