Brilliant I cant fault Marks & Spencer, shopped there for years & always been satisfied with the quality of items i have bought, Yes they can be a bit dearer sometimes than other stores but you get what you pay for.

Clothing I have bought both online and in store some amazing clothing at very competitive prices and they always have suitable clothing for the older woman. Their sizes are the biggest range there are compared with other department stores.

Excellent quick service These people know how to run a business! Thehave an excellent range of goods of very high quality at extremely competitive prices. Delivery is easy to arrange, they don't overcharge for it either.

poor quality Product quality especially mens clothing is now poor compared to previous years.Socks and underwear in particular quicky lose their shape and become baggy The company have gone down market and traded quality for profit

Terrible Customer Services Over the years I have ordered a number of times from M & S, but had never dealt with their Customer Services dept before. I had delivered a dining room table, chairs and sideboard all from the same collection to "match". Well the table and chairs arrived, with damage to 2 of the chairs (legs dented in 3 seperate places). The sideboard at best, had the same pattern, but differed in colour significantly. After weeks of dealing with them, they finally offered a discount on the chairs. However, as I had signed for the unit they were not prepared to do anything more. They will loose a lot of business from me over the coming years, thats for sure.