Great sauna, useless APP Installed my Sanctuary 2 in April 2023. Installation went well although more detailed instructions would help with some questions that come up when trying to interpret images. Have been using it 4 times a week since then WITHOUT a single issue. Bought the extra heater. In my opinion this is a must!! I find the quality of the product to be worth the investment and hope to get years of regular use out of it. No problems with customer service, ordering or delivery. Biggest complaint is the inability to use the APP on my IPhone. With known issues, it’s hard to believe that the Company has not effectively been able to address the useless APP. Would love to at least be able to turn on the sauna remotely to warm it up. Would have given 5 stars otherwise. C’mon Clearlight!

Clearlight - service and sauna I was a bit concerned after reading a few of the reviews about Clearlight saunas and so I asked a lot of questions and received a lot of promises from its representatives. Must say, they lived up to everything. Bella Mata Luque was totally impressive and professional. Couldnt recommend clearlight and Bella higly enough. We are loving the sauna.

Prepare to be disappointed Prepare to be disappointed if you choose Clearlight. They will not be transparent about inventory availability and their focus is up-selling you to get the best commission. I was working with Steve and Allison. I got right to the point of pulling the trigger, and oh, no inventory for several months! Don’t waste your time. Radiant Health also has very low EMF and their price point is better. Also the Sunlighten Far-IR is a good choice at a better price. Sales reps from both RH and Sunlighten have been better to work with and seem sincerely wanting to help me. Cheers to your health!

Customer service that matches the product; top notch! We have been using the Essential 2 persons sauna for almost a year now and we love it. Out of the multiple (cheaper) choices out there, we felt Clearlight saunas offers a premium product and matching customer service. Although we bought their base model, it doesn't feel like "economy class". A small corner in the attic was just enough to have our own private spa, which you can enjoy anytime you have a bit of free time to relax. The customer service is top notch and you really sense that Clearlight is aiming to please their customers.

Terrible customer service!!!! Terrible customer service!!!!! DO NOT BUY!!!!! They ghost you as soon as you purchase your product. I was told they would call me back within the hour to receive the exact part information to replace the control box to fix my existing curved sauna. I purchased the upgraded mat earlier that day. Instead I received a rude email stating that because my product was out of warranty they could not help me with locating the proper part and they closed my case and sent a link to a random spa 3rd party site with thousandsof parts. For the record I always stated it was out of warranty anf just wanted the ability to purchased the new proper replacement box. I immediately tried to cancel the mat order because now the original dome is garbage and I'd rather purchased a new sauna with another company. You would think customer loyalty would be valued but NOT with Clearlight! There are so many great companies who actually care about the customers.