HCM is shut down due to Covid HCM is shut down due to Covid - and my husband was automatically charged for his treatment, which he could not have. They said they would not issue refund, and would see about future opening and charges. My sister-in-law owns a hair salon and didn't charge her customers for services scheduled, but not rendered due to shutdown. It's now about a month later, and his next scheduled appointment is coming up. I don't think they should charge him again.

My experience with hairclub.com was… My experience with hairclub.com was mediocer. I went to the website with expectations of an easy to use platform and found it to be just A-OKAY. While navigating the website wasn't overly difficult, there were a few glitches here and there. The customer service team was also passable. All-in-all, it was an ordinary interaction. But I wouldn't be quick to suggest this as a go-to service since there are probably better solutions out there.

Love this place! Excellent service, everybody is very professional and friendly! Thank you Emely for your patience and kindness!

Patrick is a rock star!! Patrick is so amazing at what he does! During every visit, he goes out of his way to provide an outstanding customer experience. From the minute I arrive, I am always greeted with an awesome smile and welcome. From there, I know I am in the hands of an expert. He ensures that any questions or concerns I have are quickly addressed. He always asks how everything is going with my system and ensures at issues are well taken care of. I look forward to my regular centre visit and spending an hour of my time with a friend. He is talented, empathetic and great at conversation making you feel unique and like you're his only client. Way to go Patrick, keep up the amazing work.

The hair club on Monument Rd The hair club on Monument Rd. in Philadelphia does not care about people all they care about is your money. The female manager smiles in your face while lying, messing up your order and is not truthful. Also, if you complain to corporate it take days weeks for them to return your call and when they do their not for the customer and they up the price and offer you more hair when you explained to them your not being treated as a valued customers. The receptionist lied several times the quality of the service for African Americans is poor. I was faithful and remain kind to be treated poorly. I suggest you don't use this services especially if you're African American. Also, the receptionist is rude and disrespectful and Marianne the manger does not do anything about it. The review should be zero rating 0.0 PLEASE DON"T USE HAIRCLUB.