Billed for month of no service Lost service in May, 2 weeks for Frontier to repair (Verizon guaranteed 1 - 2 days), and billed full amount. Again in July, lost service, 2 weeks to repair, billed full amount. Now, end of year, still disputing bill.... after many calls w customer service, tech support, managers, broken promises, and incompetent service staff. Late fees each month on disputed amount, still no resolution. Service now "suspended" with no explanation, even after given assurance of correcting today after an hour on the phone last night. Month after month, many calls, no resolution, worst customer support I have ever experienced! Run from this disorganized, incompetent, and overpriced outfit. Ryan Lantz, Flower Mound, TX

Do not trust frontier Do not trust frontier. I've been with them for years and had to switch companies because of lagging and my Internet getting cut off a lot by the same accident that continues to happen. I called 3 times to cancel last month and the guy I talked to literally wouldn't let me just cancel. Said he would give me a free month to make sure I didn't want to stay and to wait and cancel after the free month was up and when I tried again cause I knew in my gut it was too good to be true cause nothing is free anymore and turns out it was. He also kept trying to put me on vacation mode instead ( which also charges a one time $ 40 fee plus monthly fees for equipment and other things) or offered to lower my bill to stay with them but I couldn't cause that still wouldn't help with the service issues. My cancellation bill is almost 100$. I have no late fees,no contract, returned equipment and everything. I never have gave them any problems but they can't help me out on one bill after 6 or 7 years of me being with them. When I call , all the representatives don't make any sense as to where these charges are coming from. They just talk fast and keep repeating themselves and all they want is a good review after phone call and to act like they helped with issue knowing good well they haven't.Also he gave me a day to cancel that was on a Sat. Well guess what, frontier isn't open anymore on weekends whether you need help with your Internet or not you have to wait til Monday to even speak to anyone for any reason. Now I'm being charged since it's already too late according to them but yet I asked many times to make sure I wasn't going to be charged and yet here I am after trying to cancel the day he told me and the other times I tried. I'm so tired of these companies being so greedy and not being loyal to loyal customers. I don't recommend them for good Internet or for good customer service. They know good and well it just takes a click of button to cut the bill down or make it whatever they want, but they refuse to make it make sense or help in any way. I wouldn't of had to leave if they would update areas (my area) and fix the problems that causing people to not have a normal running internet. I just wouldn't go with them if you have better options out there. I'm very disappointed with them and how I've been treated. Last time I called the lady I spoke with said to wait and see what my final bill in 2 or 3 months is what it takes after cancellation? I've already got the cancellation bill so why would I have to wait 2 or 3 months to see what my last bill will be and pay it then? Did that help me with reducing the bill or knowing where they get that amount at ? No, I'll owe the same amount it says now more than likely.Wish I could just be treated with actual help with my issue. I planned on coming back to them if needed or my other service doesn't work out but after all this frustration I don't think I will unless it's my very last option. As long as you do what they want you'll have no issues but if you need help or they have to do something you want , I highly doubt you'll be able to get help. 🧐

This was bad, really, really bad… Had a very horrible customer service experience trying to cancel. 1-hour long chat because once I said I would not consider staying, they made the process really, really long. Asked for their PIN, made it sound like they were processing the order, then 10 minutes later asked for my passcode. When I told them I had already lost the chat by trying to browse their site to find numbers they told me to use another device. The more I expressed my frustration, the more questions the rep asked. I truly had the impression he was "playing games" because the messages were so trite and stupid. I highly UNRECCOMMEND them.

Terrible Company Cable is garbage, internet cuts out, and landline stops working randomly. Every single worker I talk to obviously does not care and doesn't want to help. Don't buy just because they're the cheapest option. Don't waste your money. Spend the extra dollar to get better service.

This internet is absolute garbage If you want nothing to do with good internet or playing games, and would rather have no internet at all, Frontier is for you (: This internet is incredibly terrible, it randomly disconnects and if you load a page up on your phone and computer, it is slower than a snail. I spend most of the days mad because i just want to play a game and i cant without lagging all over the place, this is the new dial up internet. Either fix it or this will die out. I would honestly rather have no internet at all so i wouldn't be this mad all the time. This is the worst internet I have ever experienced. How do you make it this horrible?