This was bad, really, really bad… Had a very horrible customer service experience trying to cancel. 1-hour long chat because once I said I would not consider staying, they made the process really, really long. Asked for their PIN, made it sound like they were processing the order, then 10 minutes later asked for my passcode. When I told them I had already lost the chat by trying to browse their site to find numbers they told me to use another device. The more I expressed my frustration, the more questions the rep asked. I truly had the impression he was "playing games" because the messages were so trite and stupid. I highly UNRECCOMMEND them.

This is the worst company ever! We moved to a new house and scheduled Frontier to install internet at our new location. They scheduled us 2 weeks out and gave us a window of 8am-5pm that they would arrive. I took off work to wait for them. After waiting all day- the technician shared that they had the wrong order and couldn’t do the job. After talking to a manager I was guaranteed that he would come back the following day at 8am to fix the problem. At 8am the technician texted saying he was still waiting for the order and would be over soon. Soon turned into all day- until finally the technician stopped responding altogether and never showed at all. This company does not care about their customers and shouldn’t have anyone’s business.

This internet is absolute garbage If you want nothing to do with good internet or playing games, and would rather have no internet at all, Frontier is for you (: This internet is incredibly terrible, it randomly disconnects and if you load a page up on your phone and computer, it is slower than a snail. I spend most of the days mad because i just want to play a game and i cant without lagging all over the place, this is the new dial up internet. Either fix it or this will die out. I would honestly rather have no internet at all so i wouldn't be this mad all the time. This is the worst internet I have ever experienced. How do you make it this horrible?

Terrible customer service Terrible customer service, had been in the phone with 3 different agents because they did NOTHING correctly. Never give you enough info as to what is going on with your account and are too lazy to figure out how to help. Extremely frustrated and thought I would send in a review. All three agents except my last one gave me a ticket number and info as to what’s going on with my account.

If I had money to hire a lawyer I would sue this company Shame on you for taking my 89 year old mothers money and overcharging her for programs she did not order for a grand total of $1,300 dollars for three months of your lousy service. She had to pay a fee of $200.00 just to cancel her account with you. Shame on you for not having an ounce of compassion for a elderly lady on a fixed income. You clearly took advantage of my mother and if I had the money & time I would sue your crooked company.