BUYER Beware!! BUYER Beware!!! Verizon will charge you for the entire month, even if you only have their service for 3 days!!! Then you will speak to two different people (1 Live and 1 thru chat) who will tell you that you can go to ANY company owned store to return the equipment only to get there and find out that's a lie. ONLY certain stores accept equipment back. So you might find your self spending hrs trying to do the right thing and return equipment. What a waste of time and gas. Verizon could not care less about their customers.

My Fios TV My Fios TV service is regularly interrupted by pixelation and freezing. It also goes dead at random times and then reboots itself. I have had 4 technician visits and several phone sessions. The first technician came inside and didn't find anything wrong. A second changed the positioning of some wiring. A third replaced the box outside. The fourth replaced the splitter. We still have problems.

Verizon support is unreliable at best Verizon support is unreliable at best. After a long wait on hold your chances of getting knowledgeable and competent support is 50/50. It seems that many of them are poorly trained and are just reading from a script or flow chart. They are incapable of resolving anything of nuance or complexity. When you realize the support agent you are speaking to is an automaton further engagement is futile so immediately ask to speak to another agent. The second tier of support can usually resolve most issues.

Customer service is worthless Customer service is worthless. Unsure why they even have this department, Verizon missed my installation appointment, didn’t reschedule until I figured out what happened and set up a new appointment only to be told they couldn’t come for another four days. I’m being forced to miss work due to their flop, and their customer support rep told me they have no protocol to make that right whatsoever. Very disappointing. Wish I stuck with Comcast.

Come and listen to my VERIZON nightmare I have been a Verizon Fios customer since 2012 - recently there has always been a problem with them, but this recent catastrophe TEARS it. I had NO internet service for three weeks - some representative enrolled me in AUTO PAY which I had requested starting on MAY 1 Yesterday, I nearly had a stroke when I saw they went in and debited my checking account $595 - which A) they had no right to do and B) I had several questions regarding my account, but getting through to Customer Service is IMPOSSIBLE. I am on SSI and now my checks are applied to a negative balance in my checking account. So Verizon got their money and I am SCREWED - horrible people, outrageous behavior, once this is resolve, ADIOS - they are TRULY the very worst! Folks, if you are considering them - please DON'T!