Verizon FiOS is one of the worst apps… Verizon FiOS is one of the worst apps I’ve ever seen if you even dare use the rewind or fast forward button it completely shut down the whole process of youse and then you have to get out and get in five different times for it to finally work again what is the point!!!! I thought since they updated the app I would try it again and of course it’s still horrible! It is unbelievable how bad their app is to watch your DVR stuff in this day and age of technology.!!!!

Internet service (NYC) is great and… Internet service (NYC) is great and prices are fair under the promo periods. Customer service is mediocre, hit or miss depends on who you get and most reps will sign you up for hidden trials/services. My biggest gripe is with the website--always down, never works, garbage UI.

Trying to start new service I have now placed 2 new service orders w/ Verizon and each time they have been canceled with no reason given. The sad part is the building we are moving into has Verizon Fios Residential account in place and installed. So instead of me just taking over the service installed, they insist the previous account has to be canceled, all equipment turned in, a new service added and new equipment hooked up. However, they can't seem to be able to handle this simple task and their offshore support is the worst I have experienced by far. I have now wasted 3 days and countless hours w/ their customer service reps that are clearly not capable. Pull your support back to the US and hire capable people because your CS is the worst.

I am giving one star to the nice… I am giving one star to the nice technician who set up my service. He was very professional ands pleasant. got the 1gig internet/wifi deal. Everything seemed ok until the technician left. I was on my laptop and the websites were opening very fast. It wasn’t until later that I started watching TV. I am not exaggerating when I say that the ancient Dial Up service would have been faster and given me better reception than this fabulous 1 gig mess. There was buffering, so much buffering, going on and then just outright freezing. I went to the Verizon website for troubleshooting tips and THEIR site FROZE. I got a dialogue box that came up and said that my service was too slow!!!! You think?! Lots of cursing and rebooting later, I just unhooked all the Verizon junk and hooked up my Optimum equipment again. Long story short and to add insult to injury, I was charged for an entire month having only TWO DAYS of service that I couldn’t even use!!! Of course, I called Verizon and the rep said, it doesn’t matter if you have one day or one month, you get charged for the entire bill. Never again, Verizon. NEVER AGAIN.

Don't trust Verizon FiOS… I have been canceling my Verizon FiOS account every month since my house was on market on September, 2023. I sold my Springfield, VA home on November, 2023. I returned their equipment. I still receive bills every month. I don't know what to do. Don't trust Verizon FiOS anymore because they give you false cancelation confirmation and they will keep charging you for something you don't use anymore.