Customer service is worthless Customer service is worthless. Unsure why they even have this department, Verizon missed my installation appointment, didn’t reschedule until I figured out what happened and set up a new appointment only to be told they couldn’t come for another four days. I’m being forced to miss work due to their flop, and their customer support rep told me they have no protocol to make that right whatsoever. Very disappointing. Wish I stuck with Comcast.

Junk Had a service assistant come to my condo and told me your receiver inside has to be able to be viewed by their street light pole receiver and won’t work if their is any building in the way. What ?how inconvenient, absolute crock of sheet, nowhere in their description do they explain this or by calling the company number-they didn’t know this either. I wasted so much time before finding this out. Verizon internet is junk.

16 hrs of my life ill never get back. Get direct TV or satellite dish. I'm only giving 1 star because people were generally kind. My on demand was out. 4/21. Agent said trouble since Feb. I replaced everything, got an updated box. ( 4hrs this took)They sent a ticket a service person would come on 4/23 at 8am by 10 No.one came I called they sent a confirmation 1 would be there by 4. Called at 5 automated system said 630. Called 730 the dispatcher said No one coming ticket invalid. It's am internal issue.

Verizon FiOS is one of the worst apps… Verizon FiOS is one of the worst apps I’ve ever seen if you even dare use the rewind or fast forward button it completely shut down the whole process of youse and then you have to get out and get in five different times for it to finally work again what is the point!!!! I thought since they updated the app I would try it again and of course it’s still horrible! It is unbelievable how bad their app is to watch your DVR stuff in this day and age of technology.!!!!

Worst customer service and a dishonest… Worst customer service and a dishonest company that steals money without providing service. Installation scheduled over a month ago. Guy didn't show up OR contact me to let me know no one was coming. Now the next day they suspended installations because of the virus, but that wasn't the policy on my scheduled dats. Now they're still charging me the bundle price when they are only providing internet and I've talked to 12 people so far. Different story every time and I've caught 4 people in lies. Total scam.