Avoid at all costs! Avoid at all costs! I have been with Media Temple for over 15 years. The service now is none existent since their recent migration over to GoDaddy. Their chat support is none existent. I have spent countless hours just trying to access my client's files. Their cPanel implementation is not fit for purpose and is a total mess. On the rare occasion that I can get through their tech support (usually after being on hold for hours on end) I get put through to a GoDaddy representative that does not have any access to the old Media Temple architecture. This means that I can't even pass their verification procedure as my support pin and email account does not register on their systems. After failing to help me, I am simply put back on old again waiting for the same thing to happen again. Such a shame that the company has been totally ruined. Avoid at all costs!!!

MT is terrible — avoid at all costs. MT is a joke. The transfer to GoDaddy has been an utter disaster. I host three corporate/client websites with MT, and with the transfer two stopped resolving URL due to MediaTemple screwing up the MX records. There is ZERO customer support. Ticketed support is simply GONE. Nobody answers chat support — been on hold for hours. I just received a cryptic, worrying email saying "We recently noticed that the following Media Temple services of yours are suspended. Unfortunately, suspended services are not eligible to be migrated. If a service remains suspended the service will be deleted, and data will not be recoverable." WHAT THE HELL DOES THIS MEAN? I can't find anything on MT's site; nothing in my Admin corresponds to this email, and of course, there is no support. So I am fully backing up everything and preparing to inform my clients we should move our services to another host. This is pathetic, and evidently MT does not care about customer data, nevermind website uptime.

Like a Kafka story Like a Kafka story. I cancelled my service with Media Temple after many years and closed the account before migration to GoDaddy and removed linked domain. Still getting emails from GoDaddy telling me migration successful DoH!

Cheated with a $360 bill after more… Cheated with a $360 bill after more than a decade of being their client. Due to their lack of support, increase of price, ftp problems and impossibility to contact, I requested to close my hosting on the 9th of April 2023, before they moved to GoDaddy. I received a confirmation that my hosting was going to be closed from Jonathan Ramirez on the 12th of April. Instead of that, I’ve been charged on the first of May with a $360 bill for a whole hosting year as a reseller in GoDaddy. I want immediate reimbursing and proper closure. There is no way to open a support request. None of my emails to the support account, the legal account, the press account, the PR account, etc. or twitter or the form in their website was responded. I want immediate reimbursing and proper closure. EDITED 6th of May: I received an email from Trustpilot to add review details, and I was expecting to have the option of attaching some documents, but the page was closed right after placing my personal details, leaving it with a "reference number" field empty because I didn't understand what it was referred to. The numbers for the bill are Invoice/Statement (ivs#): 103365-91 Account (act#): 103365 The web hosted was "marcelgarbi.com" Edited 15th of May: NOBODY contacted me at all. I feel robbed.

Disgusting level of customer support changing to GoDaddy Been a customer for 10 years and have had the most absolutely despicable service from GoDaddy since the changeover. Websites down, emails down, support staff have no idea or simply lie. GoDaddy then deleted all of my legacy email services from the transitional MT/GoDaddy servers. I've spent about 6 hours on the phone or chat support to these people and the service and reliability of the hosting gets worse every time.