A Fall from Grace They sold out to GoDaddy and now there is no way to get in touch with them for support. I gave them the benefit of the doubt that it was a transitional period, but this has been the case for months now. Regrettably, I am ending my nearly ten-year relationship as a customer with them, starting today. * Update: Unsurprisingly I never received an email from MT about this. And to anybody in a similar situation we have just moved to unlimitedwebhosting.co.uk and their service and support to date has been fantastic.

Absolutely the worst "support"… Absolutely the worst "support" experience. I have ever had. After waiting on hold for an hour this guy decided to berate me because I referred to our server as a DV and not a VPS. I called because we keep getting an error when trying to do a snapshot backup in the Media Temple control panel and he tried to tell me we had to hire a web developer to fix backups that are done by them in their own control panel. Which is just ridiculous. Now that GoDaddy is running the show service just sucks beyond compare. Now after being with Media Temple for 10 years I have to migrate to a new hosting company because they have hired morons for support and there is no way to escalate to someone that knows what they are doing and no recourse other than calling back and hoping you don't get the same "support" rep.

Like a Kafka story Like a Kafka story. I cancelled my service with Media Temple after many years and closed the account before migration to GoDaddy and removed linked domain. Still getting emails from GoDaddy telling me migration successful DoH!

Much the same as a lot of comments… Much the same as a lot of comments here. I've been with MT for over a decade and now it's just awful. 2.5 hour wait times for a lead to a hosting question that may not arrive. Really disapointing that such a great name can fall from grace so tragically. I'll be looking to migrate my sites ASAP.

Stay away from this hosting OMG! What a disaster! I used and loved Media Temple since 2010. What a nightmare it became after it was sold to GoDaddy. My business email is rejected half of the time due to spam issues. After a long back and forth with the support they told me they can't do anything because someone on the same mail node is a spammer and it affects others. DNS is on and off during the last 12 months. Support says - we can see here that everything works properly, but Google meticulously keeps pausing my Ads due to the destination being unavailable. Stay away from this mess. Never thought I'll say something like this about Media Temple. So sad.