Spent eight hours waiting for… Spent eight hours waiting for installation, installer didn’t show, and I gave up

Had a county wide power outage that… Had a county wide power outage that also took out our wifi. Fortunately, Earthlink has superb technical support teams that are very responsive, follow through on actions and then call back to ensure that the customer is getting the best service and resolutions that you deserve. This team are superstars.

I wish I would have read the reviews… I wish I would have read the reviews before I signed up!!! I ordered the modem and paid an insane $80 or $90. I got the modem and have been sitting on it because Comcast hadn't shut me off yet and I only had $100 in my account til the 3rd of next month. I didn't want to pay for two connections at the same time. Well I just woke up to find out last Friday they activated me and took $55 of the $100 I had left in the bank -without my approval-. They automatically signed me up for the $55 plan. I'm SO tired of getting taken advantage of these low life companies! What they don't know until now is that I'm going to call my bank, dispute not only the $55 charge but the $80 or $90 too. If they give me an address to send it back to I will otherwise I'm just going to throw away unopened box and all and they can eat the loss of the modem, shipping, and a brand new customer. For those of you who don't know. There is a way to get around their data caps they really don't want you to know about. In order for them to limit your bandwidth they need to see your IP. They can't do that with a good VPN. If they're throttling you go get a VPN and they won't be able to do anymore. That -was my plan. Now, I'm just going to ask my bank to give me back the money (and they will) and Earthlink will lose out purely because of greed. I should really learn to read reviews for anything before I sign up. Seeing their 1.4/5 average score I would have not signed up and went with someone else. Update: I spoke to my bank. They have filed the dispute for the $79.xx and are giving me back the money Earthlink charged me for the modem and after the $55 posts we're going to dispute that as well. Will update PRN. It's sad that their own greed is losing them money and customers. Update #2 3/21/2024: Per Sam's orders I did call. I did request the service be shut off and label returned to me. Neither were achieved. Now I have to go talk to my bank about both disputing that $55 that now it posted AND canceling this debit card and get a new one. That means I have to actually go into the bank and talk to a banker. Then, I have to change it will all my montyly billers. Blah blah blah FAR more inconvenient than it needs to be! I have this history, the bank history, and the call recorded. IF this shows up on my credit report I will easily have it removed! Looks like you lost a modem because of your own greed, Earthlink. If you were a decent company you wouldn't have lost a modem and would be making money instead of losing it. Maybe all of us reviewers (and supporters) of you could start a social media campaign to showcase how bad of a company you are? I know I'll be posting a link to this review. I wonder if anyone else will. #earthlinksucks ;)

I was a 25 year Earthlink customer I am a 25 year Earthlink customer. Recent password reset which they said "you might have been hacked". Vague, inconsistent advice and failure to fulfill my repeated requests to have Earthlink Security contact me. When I told the help that I would have to terminate my service after 25 years they said "sorry for your inconvenience. Addt'ly, download speeds uniformly much slower than I was paying for. Overall very shabby service for the high monthly rates paid.

I have been with Earthlink approximately 5-6 years I have been with Earthlink approximately 5-6 years and I can't say anything bad about the company, and it's employees. Anytime I've experienced an issue, regardless of the time of day, or night, they have always been there on the spot with a cheerful greeting and they zero in on the problem and resolve it. I'm very happy with Earthlink and the staff.