Beware of Earthlink's Unfair Practices and Poor Customer Service with Earthlink… Our recent experience with Earthlink has left us thoroughly disillusioned and frustrated. After relocating to a new area where Earthlink does not offer service, we had no choice but to cancel our subscription. However, what followed was a harrowing ordeal marked by Earthlink's unreasonable policies and lack of concern for customer satisfaction. Despite our earnest explanation to Earthlink representatives that our cancellation was solely due to their inability to serve our new location, they callously insisted on imposing an early cancellation fee. We pleaded with the managers we spoke with, hoping for some understanding and leniency given our circumstances. However, our appeals fell on deaf ears as they remained unwilling or unable to waive the fee. We were promised that the executive team would reach out to discuss the matter further. While they did attempt to contact us, we were unfortunately out of town at the time and missed their call. Since then, we have diligently pursued a resolution by reaching out to Earthlink on numerous occasions, only to be met with silence and indifference. Nearly two months have passed since our initial attempt to address this issue, yet we are no closer to a resolution. The utter disregard for customer concerns and the lack of responsiveness from Earthlink are simply unacceptable. In conclusion, our experience with Earthlink has been nothing short of a nightmare. We feel unjustly penalized for circumstances beyond our control, while Earthlink demonstrates a blatant disregard for customer satisfaction. We caution prospective customers to think twice before choosing Earthlink for their internet needs, as our experience serves as a stark warning of their unfair practices and abysmal customer service.

If I could give this company zero stars… If I could give this company zero stars I would. I recently moved to a new city and decided to give Earthlink a try. I immediately regretted by decision. I work from home and rely on the internet. On average, I get under 1 download speed and less than 1 upload speed. I have called their support team 3 times this week and spent hours on the phone with no solution. They nickel and dime you, support is horrible - they promise to escalate and nothing happens - they promise to call you back and nothing happens. I have to rely on the hotspot on my phone to do what I pay this service to do. And when I asked for a credit or refund because I can't use this service - they offered me $15... come on what a joke.

I have been with them for 30 years I have been with them for 30 years, but last week, their firewall has locked me out of sending and receiving emails. I'm basically sunk. So i have called tech support and they said it would be resolved in 72 hours. The worst. I am actively going to one.com. what a difference. Update: I have reviewed the response from Samantha and frankly you should check wit your technical team, before you respond. You (carrierzone - your provider) has put in geo locking for email - so if you leave the USA you email will stop working. I am on travel for a few weeks and I cannot send or receive email. This has destroyed my trip, but it's OK the 'TEAM' at earthlink said they could unlock it, but it actually takes a week for EACH county. UPDATE #2: I now have email access in London - but guess what - they have turned off me access from the USA (I can tell since email does not work with my VPN turned on). I'll have to file another ticket to see if I can get my IP unblocked from the USA. This will take another '72 hours'

Absolutely horrible Absolutely horrible, do not use this internet service. I canceled my account and while on the phone with the rep Alexa they took my money out anyway and she stated they will put it back after receiving equipment, when I asked why, she wouldn't give a valid reason. The internet service is overprice and not at all worth it. I was on the phone with her while I noticed right after she canceled my service she charged my account which is totally ridiculous. I filled out the form and I’m returning the modem today. I’ve only had it for a month and wasn’t under contract. If I could give you all a -15 I would.

If only I could leave zero stars If only I could leave zero stars, why does it take 7-10 business days to fully be removed from your internet service, kinda feels like a punishment for switching services. Do a bit more shopping, find a better deal - or do what earthlink does and just use AT&T.