The worst internet provider I have ever dealt with. I work from home and my internet went down on 09.29.23 and earthlink has provided nothing but lies and delays. Everyday my internet is down I can not work. I have already missed 7 days and counting. Worst customer service I have ever experienced. They promise a technician will come out I wait from 8-5 and he never shows up. Avoid this company at all costs!!!

I would give zero stars if I could I would give zero stars if I could. After 5 years of service with earthlink, the neverending payment increases eventually drove me out. I started at 60 a month and they would increase the payment without warning until I was paying 100 a month with no explanation or heads up. They increase your payment so they can run new promos for new customers while sc*e*ing over the customers that have been with them for years. And the customer service is ALL vocational assistance that have NO idea what's going on. Just a heads up. The good reviews are 90% fake and they delete the bad reviews. That's why I'm here leaving this review, to hopefully help someone else before they get predatorized by this company. They will sign you up for s decent price but be warned!!!!!! Once they have you they don't give a s**t about you after, and will just keep soaking you for more and more money until you eventually find another service provider. They are horrible!!! Pay a bit more up front and go with anyone else!!!!!

I have been with them for 30 years I have been with them for 30 years, but last week, their firewall has locked me out of sending and receiving emails. I'm basically sunk. So i have called tech support and they said it would be resolved in 72 hours. The worst. I am actively going to one.com. what a difference. Update: I have reviewed the response from Samantha and frankly you should check wit your technical team, before you respond. You (carrierzone - your provider) has put in geo locking for email - so if you leave the USA you email will stop working. I am on travel for a few weeks and I cannot send or receive email. This has destroyed my trip, but it's OK the 'TEAM' at earthlink said they could unlock it, but it actually takes a week for EACH county. UPDATE #2: I now have email access in London - but guess what - they have turned off me access from the USA (I can tell since email does not work with my VPN turned on). I'll have to file another ticket to see if I can get my IP unblocked from the USA. This will take another '72 hours'

No log-in, then No emails… No log-in then password change (not easy with them) then all emails shown were lost, moved or deleted. No after hours support. Day time support yesterday for the log-in issue was snarky and unpleasant. After 24 years I did expect better.

Beware of Earthlink's Unfair Practices and Poor Customer Service with Earthlink… Our recent experience with Earthlink has left us thoroughly disillusioned and frustrated. After relocating to a new area where Earthlink does not offer service, we had no choice but to cancel our subscription. However, what followed was a harrowing ordeal marked by Earthlink's unreasonable policies and lack of concern for customer satisfaction. Despite our earnest explanation to Earthlink representatives that our cancellation was solely due to their inability to serve our new location, they callously insisted on imposing an early cancellation fee. We pleaded with the managers we spoke with, hoping for some understanding and leniency given our circumstances. However, our appeals fell on deaf ears as they remained unwilling or unable to waive the fee. We were promised that the executive team would reach out to discuss the matter further. While they did attempt to contact us, we were unfortunately out of town at the time and missed their call. Since then, we have diligently pursued a resolution by reaching out to Earthlink on numerous occasions, only to be met with silence and indifference. Nearly two months have passed since our initial attempt to address this issue, yet we are no closer to a resolution. The utter disregard for customer concerns and the lack of responsiveness from Earthlink are simply unacceptable. In conclusion, our experience with Earthlink has been nothing short of a nightmare. We feel unjustly penalized for circumstances beyond our control, while Earthlink demonstrates a blatant disregard for customer satisfaction. We caution prospective customers to think twice before choosing Earthlink for their internet needs, as our experience serves as a stark warning of their unfair practices and abysmal customer service.