Had a county wide power outage that… Had a county wide power outage that also took out our wifi. Fortunately, Earthlink has superb technical support teams that are very responsive, follow through on actions and then call back to ensure that the customer is getting the best service and resolutions that you deserve. This team are superstars.

If only I could leave zero stars If only I could leave zero stars, why does it take 7-10 business days to fully be removed from your internet service, kinda feels like a punishment for switching services. Do a bit more shopping, find a better deal - or do what earthlink does and just use AT&T.

Horrible! 5 days of service is ALL we got before running out of data! I paid for a month's service!!!! I specifically told the first moron (when I signed up) what exactly we use internet for (school, streaming tv & music)!!! What on God's green earth made the idiot think 5 days worth of data was enough, is beyond me!!! THEEEEN when I called to ask about it, they wanted me to either upgrade or add data!!! $130 later, here I am on the phone AGAIN trying to rectify the issue! I was refused even a partial refund, because "I've received the router & the internet did work" (for 5 whole days)! Their customer service (or lack thereof) is HORRIBLE & so is their internet service! It's one BIG SCAM! Do yourself a favor & run! Run away, as fast as you can!!!!

If I could give this company zero stars… If I could give this company zero stars I would. I recently moved to a new city and decided to give Earthlink a try. I immediately regretted by decision. I work from home and rely on the internet. On average, I get under 1 download speed and less than 1 upload speed. I have called their support team 3 times this week and spent hours on the phone with no solution. They nickel and dime you, support is horrible - they promise to escalate and nothing happens - they promise to call you back and nothing happens. I have to rely on the hotspot on my phone to do what I pay this service to do. And when I asked for a credit or refund because I can't use this service - they offered me $15... come on what a joke.

By far the worst company in… By far the worst company in communication and service. My internet was disconnected yesterday got it back up to date same day and the next day it’s still not back up and working . Agent says it’ll be on Monday!?? From Friday morning ?? Ridiculous. Even when getting the internet installed on my moving day they changed my dates around because it was more convenient for them to come on a different day than I scheduled! If I could go back to Spectrum or Verizon i would . But they are out of my area