This is by far the worst MVNO in… This is by far the worst MVNO in existence. I am attempting to pay my bill. The payment fails. It then tells me it will connect me to an agent. It then says "we received no response, goodbye". I can only call the 611 number since I don't have service and have reached this number in the past. Yet now apparently they are not answering the phone anymore. And despite frequent references to a "chatbot that can connect you to a live agent" this feature does not actually exist. Aside from that I regularly see speeds under 0.5mbps. It is often unable to load websites, let alone stream a video in 480p. Their app is also awful and claims it "cannot verify my identity" despite using it on the same phone I always have. The last time I had this issue I simply opened the app and hit "pay bill" and was done. Now my phone number can't even be ported out until I can access another phone to call their real support number. Utterly ridiculous how bad this company is.

A Criminal Enterprise. Stay Away Criminals. I needed a cheap phone, so I bought their NUU F4L flip phone. Made two calls on it in the US, travelled to Europe and it stopped working. After TWO CALLS. I spent five hours on the phone with them, first trying to fix and then trying to get a refund. At one point, they mentioned phone has Fuji connectivity and deosn't work, but they're still selling them this morning.

Service did not work in Colombia Service did not work in Colombia. I could receive text messages but could not sent them. I spent 2 hours talking with support. No help. Problem was never solved. Also it's stupid 2-factor auth. Previously they just send you text message with code to login. Now Ultra sending you anther text messaged and you need to answer ALLOW or DENY to it. But how can I answer if text messages sending does not work??? That is so so so stupid. Make it one-time code as it was before!!!

These people are liars and thieves These people are liars and thieves. Prepay Paygo wallet and remaining balance disappears. Customer service can not help you because it takes them 35 days to review your account. This is a scam!!!

These are Con Artists These are Con-Artists.. stay away! They said they shipped the phone which never arrived. Kept calling them and they kept telling me it was delivered while the FedEx delivery status says it was on the way. Finally had to get my CC company intervene to get my money back. These are crooks at best and are after your money. Seems like Chinese con-artists