Downgraded with no notice Changed my bank account and they tried to take money from my old account. I didnt realise until suddenly they downgraded me to free. I have several important documents still in development and now they are saying I have to resubscribe. No email to say the payment couldnt be taken. Nothing. And now, to re subscribe, you guessed it, its more money.

Have taken £100 from my account Have taken £100 from my account. My bank text to flag this fraudulent activity so I could block the payment but my card is now blocked until the payment is cancelled. Before anyone questions if I have forgotten to cancel... no I haven't. All the evidence to show that I am on the free plan and no receipt for this supposed transaction.

Corporate thieves! Like everyone else said. Charged me for 5 months. Disgusting company to deal with. Customer support sent auto responses each time. Said there was no complaints escalation. Absolute rogues. Avoid at all costs.

Offers you a free trial with 3… Offers you a free trial with 3 templates - sounds good right? So off you go and spend a few hours of your life getting your thoughts ordered, wow this is great, I'll definitely look into this next time I need something professionally and have a budget. Oh, what's that? I've run out of "free shapes" and now I have to pay you a subscription or lose all those hours of work and all the thought ordering I've done. Sneaky. Bad business. Avoid.

What does it take to get a response… What does it take to get a response back from the Lucid Support Team? Paying customer. The login for their IoS product is now broken so cannot log into it. Submitted ticket. Have waited 5 days with no answer. The link to my support ticket no longer works. Really?