Pleasant surprise. Given the previous reviews here and the supposed no-refund policy, I was expecting the worst when I got charged after failing to cancel my 'free' trial. But my experience ended up being great. I filled out the support ticket immediately and was granted a refund on the next work day. This of course doesn't diminish other people's experiences but if someone ends up in the same boat as I did, there is no need to despair right away.

Stay away from this company Lucidchart used to be cool, now it is not anymore. They totally lost focus on how to retain customers. They used to give away 1 free template each month on the free plan, which I used for different drawings. Now all my work is gone, since I can only edit my last 3 templates. How can they suddenly remove this access for their customers? Very sad. Obviously they never heard of the term customer loyalty. For this reason, I highly recommend you to stay away from this company!!

Wrongfully Charged I stopped using my account back in early 2020, I just recently saw a charge of $95.40 on my card. They said that they can't do anything about it. From what I'm learning, they automatically renew your account without your permission. I'm looking more into a class action lawsuit against Lucid Chart. There's a community of customers who were wrong just like me. DON"T USE THIS COMPANY!!!!!!!!!!

No support!!! No support!!! You have to give them your kreditcard number to contact the support!!!!!! Is this a bad joke???!!!! I hate it when companies give you an easy entry to their product and then try to scam you with dubious plans and contracts and you could not even contact them!!!! Keep away from this App!!

Such excellence Such excellence, I have never paid for anything yet but I have been using lucidchart to design effortless charts for business and I am so delighted! I am grateful. Super grateful. Reward good with good! They have done good! In fact, super well! Hats off! Thank you so much <3 Very grateful. Came on to just write this review. !