Trial Version & Refund. Started the trial version, which requires credit card signup. After a few uses I determined that I did not have a use for the premium features. Forgot about signing up for premium, and texted them when they already had charged. Filled out their format, and got a refund 4 days later.

To cancel you have to speak to a… To cancel you have to speak to a person! I was not able to just cancel my subscription or downgrade it without a support ticket to a person who did not understand, "I don't use it please cancel"! This is not an acceptable business practice in 2024 and one that I would only expect from a diet pill subscription. Avoid at all costs!

I spend 80% of my time in Lucidchart… I spend 80% of my time in Lucidchart fighting against their awful twitchy UI. It's a slog... I hate every second of it. It insists on drawing arrows when I want to move objects. When I want to draw arrows, it moves something instead. I'm convinced this product is designed by misanthropes intent on making their users suffer. It's like Atlassian's crap tools... the actual users don't choose or pay for this stuff, so who cares if they're slowly dying inside?

Terrible Terrible. Happy to take my money, but provide no useful support to enable me to edit my charts.

Stay away if you respect your privacy Stay away if you respect your privacy! It's a nice product but when setting up a team LucidChart employees start direct contacting your team members based on their registered information. Even they start contacting the team members using LinkedIn. Such a same!