Hmmm Hmmm. Very frustrating and not on. Had an issue with being charged extra after I had already paid, and an automatic payment being set up without my consent. It happened again immediately after, despite me trying to make sure nothing went wrong this time (I'm looking to buy a set of 8 videos in total). Customer support told me to contact the creator, despite it being a platform issue, but gave me a no-reply email addres. After I raised a dispute in PayPal (ongoing) I was sent an email admonishing me about doing this, saying I'm now banned from using the plarform, and told to cancel the dispute if I want to be unbanned. Still no help with my issues even though I had sent screenshots.

Terrible experience Terrible experience. I bought a expensive template from them to help me finish up a website since I had little time to do so and they even charged me an additional fee for passing Dollars to Euros as I am European. After paying they sent me the lisense of the template I bought without the template or anythine else which is absurd so I wrote to them and they replied saying how I should wait 30 days for the creator of the template I bought to deliver it to me but still after waiting all those days and contacting them back they keep sending me that same email to wait another 30 days. So at this point I am pretty sure those emails are AI programmed. It's been 2 months since I first bought it and still no news and they stopped responding my emails. Please avoid this platform and company at all costs and save up your money!

WORST FOR CREATORS It's the absolutely worst platform for creators. I've uploaded my digital products, graphic assets on their platform but nobody can actually buy them. Everytime someone tries to pay, it says there was a problem try later. I've spent a few hours of my life uploading my products on a platform which doesn't work. NEVER AS A CREATOR DO NOT CHOSE GUMROAD. Try payhip, shopify, anything but gumroad.

Like Being Ignored? This Is the Site for You. Totally and completely unresponsive. I made a purchase on the site and it turned out not to be what I was expecting. I contacted them literally the same day through the website form to let them know there was a problem. The message on submission said they respond within 24 hours. No response. I contacted them a second time. Still waiting for a response. Definitely would not purchase anything here again and recommend that no one else does.

Buying products while being in the other country I have a permanent address in the other country than the one from which I access the internet now for buying one of the products. I cant provide different address as it may be viewed by my bank as a breach of AML procedures and I may get freezed my bank account. I am obligated to use the same address which is under my card. All of this, despite of the fact that country in which I have residence is on the list. Awful buying experience. The worst one I ever had. Website looks like a joke also. Still do not know why creators use such thing like this website to sell their products / services as it just complicate a lot of things for the users. I have sent message to support during US working hours and nobody replied to me. Worst, worst, worst. Will overcome this, buy from other account by my friend, and then he will post also his review, probably with the 1 star, so next time you understand how to take care of your clients.