Truly terrible service Truly terrible service. Their plans are confusingly written. I signed up thinking I could use 2 QR codes per month, but after paying $60, I discovered it was only 2 per year. This crucial information was buried in the legal section. So, effectively, the price is $30 per QR code. On top of that, their customer service is awful. No one responds, and after submitting multiple tickets, I received a generic response before they closed the ticket.

customer service from sales to the… The customer service from sales to the fitting was faultless old school,the fitters were polite and over the 3 days arrived as planned and got on with the job in hand. Highly recommended. Thank you Kay P

Outstanding service Outstanding service. I would recommend it.

Scam Scam Scam Scam Scam Scam. Read the other reviews. This is terrible. Don’t do it, trust me. I’m sure there will be lawsuits against this companies unethical tactics. Reprinting my business cards. Don’t give this company your money. I’m never recommending Bitly.

Great if using basic services. TERRIBLE support and bulk upload features Product is decent. Massively let down by the EXTREMELY slow and incompetent first line customer care (despite being a paid member) each time you contact them expect a min 2 day reply. Bulk uploading of links doesn’t work if you are redirecting to the same link. Instead you have to add “UTMs” which is time consuming for each one. I have now moved to another provider where bulk uploading works and emails are responded to in a couple of hours max. Bitlys 2nd line support is far more responsive in the 2 times I had to reach out. Just to respond to each email takes 2-3 days minimum and up to 5 days!! Only good if you are doing ad hoc links here and there and using the free account- Only getting two stars for this reason otherwise 1. Avoid if paying and expecting support.