There are no customer service numbers… There are no customer service numbers that work. I found 4 numbers and only 1 worked, and simply said to go online and request help. I have to know account information that was unknown to me and no one could be found to reach out to. All I wanted to do was change the form of payment but now I will simply cancel that credit card and be done with any future charges.

no good First and foremost, where do I start. They treated me and my team like we were dumb during a meeting to go over things. The sale representative refused to start the demo without our boss and told us to access her calendar to schedule a meeting without her knowledge.

I have been a customer of YEXT for over five years. I have been a customer of YEXT for several years now. Their platform is good, when everything is in order. Support, however, has never been great. This year I am in particular need of help due to a drastic change in my operations. They do not pick up phone calls. They do not reply to messages. They do not answer email requests. Frankly, they do nothing but provide an automated service and collect money. If anyone knows of a solid competitor, please post it.

I have had nothing but problems with YEXT I have had nothing but problems with YEXT. Their support takes days to respond to urgent issues for my clients. A poorly run company with awful client service. There are so many better solutions for list management.

They tied us into a yearly contract… They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.