They tied us into a yearly contract… They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.

There are no customer service numbers… There are no customer service numbers that work. I found 4 numbers and only 1 worked, and simply said to go online and request help. I have to know account information that was unknown to me and no one could be found to reach out to. All I wanted to do was change the form of payment but now I will simply cancel that credit card and be done with any future charges.

This service is a $H!T$HOW. This service is a $H!T$HOW. Do not sign up for YEXT or any of the companies out there that are white labeling their service - the fine print will try to lock you in for a full extra year if you don't cancel 6-months prior to end of contract. Then it is immediate threats from their legal department and a blemish on your credit rating. Undoubtedly they may more money from their collections department than they do from actual business. Because the actual business DOES NOT DELIVER.

I have been a customer of YEXT for over five years. I have been a customer of YEXT for several years now. Their platform is good, when everything is in order. Support, however, has never been great. This year I am in particular need of help due to a drastic change in my operations. They do not pick up phone calls. They do not reply to messages. They do not answer email requests. Frankly, they do nothing but provide an automated service and collect money. If anyone knows of a solid competitor, please post it.

Great Platform, Great Service! As a real estate property manager and developer, location matters most! Yext makes it easy to update important information that our residents and future residents can see in real time! Their partnership with Google is just icing on the cake. Now I can log into one platform to make any updates I need, knowing that information will push to Google My Business almost instantly. If I have any questions, my Yext rep is there to help me along the way.