Service is Great Customer service was great. John called me back when the call was disconnected. While the internet service is sparse in my geographic area, the flexibility of Town Broadband allowed me to customize my own solution. Being somewhat knowledgeable, I am grateful for the various options they offer. The BYOD option was especially attractive to me. I have had the service for several days now, and while the normal flux in speeds is present, I have been seeing 5 to 10 Mbps increase over the previous provider. This is without an external antenna. My location has a lot of trees and in a very rural area in Northern Michigan. The current average speed is 17Mbps. With an external antenna I am looking forward to +25 Mbps.

I started the service in September I started the service in September, all was well. Last Saturday, March 23, 2024 I received a phone call that said I would need to send my phone in for upgrade or pay $50 to keep my phone and upgrade myself. I explained that I needed to know when this was happening because I use my phone for work. Today April 2, 2024 I have no internet lost a days pay for work. It was 8 pm before I got to talk to a customer’s service person who said I can’t have my internet back on until I can figure out how I will work. I was told no only option send my device in or buy a new one. I spent $500 on this one in September. This is wrong in every way. No warning just turn it off!

Do not do business with Town Broadband Our experience with Town Broadband was horrible. They discontinued the ATT plan we had and only offered one at a much higher price. We canceled our service 10 days before our next month to month billing cycle, but they still charged our credit card. We then changed our account back directly with ATT after having to install another SIM card ATT provided. Then one month later ATT suspended our service and blacklisted our hotspot that we originally purchased from ATT saying that the data Towns provided was in violation of their use agreement. Do not use this company. They appear to be buying data from ATT and violating ATT’s service agreement when they sell it to their customers. You will end up paying the price for their dishonesty.

Town Broadband has been a life saver Town Broadband has been a life saver, my previous satellite provider had so many problems, it was impossible to rely on for work or my kids’ school. I had an issue with the battery if my new device and they were very quick to replace it. I highly recommend it.

Was emailed about my service being cut… Was emailed about my service being cut off due to att cancelation. Same 3 options others have mentioned and decided to transfer my service to a new device to keep internet. It's been over a week now and I'm still waiting for my sim card for the new device I wanted to transfer over to only for townbroadband to tell me multiple times that my new device doesn't work. They also tell me that they do orders and processing in a queue format which is not true. My sister placed an order for a new device with them 2 days after me contacting them to transfer service. She's already got a confirmation tracking number with usps and my order is still on processing. Customer service and the processing team like to lie to their customers.