Open Infra US

10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, United States
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2.45
Based on 20 Reviews

5

30.00%

4

5.00%

3

5.00%

2

0.00%

1

60.00%
About Open Infra US

Open Infra builds, manages and develops fibre infrastructure for households, businesses & municipalities in Sweden, Germany, USA, Norway & United Kingdom.

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Azmir Zeba
GB

Stay away!! Stay away!!! This people are the worst they duped my son to sign two years contract and promise all the best that fiber is now we are without internet at least one day a week broadband with next link we had before never went out

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Ron Davis
GB

Outstanding service updates under… Outstanding service updates under pressure. There was an outage in my area caused by construction and I have experienced ABSOLUTELY stellar updates that felt empathetic, to say the least. I’ve never worked construction, and I missed a meeting due to the outage… but I know enough to say this company is working in a difficult position of providing updates on behalf of 3rd parties that are out of their control. The updates are OUTSTANDING, even with pictures of the work. Thank you! Take your time to do it safely.

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Nicholas Paige
GB

No complaints. Quality service. The install was clean and no mess was left. Service has been consistent (beats the hell out of suddenlink). Only issue I've had is the signal booster needs to be restarted if there's a power outage (rare). Otherwise, im tickled with the price and quality.

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Brandy
GB

If I could leave a negative star review… If I could leave a negative star review I would! This company cut my friends 85 year old fathers main water line to his house and are refusing to do anything about it. They have been left with NO WATER since Friday! You need to make this right and fix your mistakes!

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Shaune
GB

Very Bad Customer Service Installation of fiber in our area was only supposed to take 6 to 8 months. It took about 14 months. During that time, there were no updates provided unless I contacted them. On 3-4-24 when I contacted them, they told me that I should have service and just needed to connect my router and get my account set up. It didn't work so they scheduled a tech to come out on 3-11-24. The tech tested the fiber and said we would need another line ran to the house because the current one must be bad. once again, I have had to contact them 3 different times to find out when someone was coming out. All they could tell me was that they didn't do that part and can only tell the contractors they need to come out. The last communication was 4-2-24 from me and I still have no response and no internet on 4-19-24. If you use them, don't expect them to be proactive. Just know that you are going to have to beg and plead to be their customer and give them money. I can't speak to how they are if you are finally able to become a customer because we never got to that point.

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