Openinfra - bad communication and customer service Scheduled a “free” install that kept being rescheduled via text without any communication with me. When I called, the representative was not helpful in getting me the information I wanted as I no longer want anyone installing anything in my yard and their main office is in TX and I’m in FL. She canceled my account (didn’t know one was created) but I still don’t know if anyone will try to show up at the later date. Based on my experience and other reviews, I will not work with them.

The install was very clean and minimal… The install was very clean and minimal in time when ONT was installed. I would suggest that when a tech returns on future installs to install router, that an appointment is scheduled instead of tech just showing up. The construction work was clean, although final clean up and erosion control(sod) needs to be placed at all excavation sites. The service has been stable and reliable to this point! I know several neighbors are still struggling to get their services up and running. It might be a good idea to get those worked out quickly for the revenue and image. Competitors are planning and working to move in, so being first to the game and giving everyone the experience I had would go a long way.

James James was very courteous and professional and well dressed and manerd answered all our questions.We hope this helps your company having good workers like James. Stephen &Christine & Beens,Lucy @1856 n.princesse ave 34433

Open Infra could require portable shade… Open Infra could require portable shade units (they are cheap) be provided fir their workers who are DIGGING IN THE SUN BY HAND IN 100+ DEGREE WEATHER. I have messaged them and they responded that they'd look into it but it was thru a 3rd party. I responded that it was their name on this project and their responsibility. Such disregard for human life is shameful when some small provisions could help avoid heat related illnesses.

Outstanding service updates under… Outstanding service updates under pressure. There was an outage in my area caused by construction and I have experienced ABSOLUTELY stellar updates that felt empathetic, to say the least. I’ve never worked construction, and I missed a meeting due to the outage… but I know enough to say this company is working in a difficult position of providing updates on behalf of 3rd parties that are out of their control. The updates are OUTSTANDING, even with pictures of the work. Thank you! Take your time to do it safely.