10-year customer: They took my money without my permission I've WAS an Aweber customer for about a decade and now am NOT. I decided to close my account and switch because Aweber's monthly fees get pretty steep as your list grows. But what gets them a mere two stars from me is what happened after I told two customer service reps (Amanda and Chris) to close the account and clicked "cancel plan" in the dashboard... THEY KEPT TAKING MY MONEY. I confirmed on July 7th that I didn't want the account anymore and they took FOUR MORE payments out of my Paypal account over the next two months. I emailed them repeatedly telling them I didn't want the service anymore until I had Paypal block their autopayments. They ignored me for a while but finally responded, eventually Jo there offered me an apology and confirmed that they had made a mistake not canceling my account. But they refused to fully refund me the payments they took without my permission for a service I didn't want and hadn't used in months. Fortunately, Paypal's dispute department (which can be hard to please) got me the money back as I provided them with all email threads confirming my side of the story. It's wild to me that a company, because of greed and incompetence, would insist on screwing a +10-year customer when doing the right thing would have been so easy. They get two stars because... It's a very robust email platform with a ton of features for managing email optins and sending a newsletter to subscribers. A few times I've had to contact customer service and they were very professional. But... I DO NOT recommend signing up for autopayments, as they may just keep trying to take your money. Also, if you don't pay your AWeber bill for a month they hold your list hostage until you pay. So just export and backup your list with some regularity.

I very grateful for the most awesome… I very grateful for the most awesome customer support I have expirienced with Aweber! I hab a problem and halt an hour later I got a solution from Andrew! I thanked him and askrd another question and 10 minutes later I received a helpful advice from Jordan! It was an outstanding expirience and I love how simple it is to work with Aweber. I am a total newbie with E-Mail marketing and it is really simple to understand! Thanks a lot to the whole Aweber-team!!

I can't even create an account I can't even create an account, I got my cards declined each time.

This company has gotten so paranoid and… This company has gotten so paranoid and is banning anyone who breathes on their account. I am trust trying to import my customers (who have already double opt-ed in and agreed to get order updates.) They are deeming the contacts suspicious which is a total joke. They are going to put themselves out of business if they are so paranoid of their customers data.

These guys are banning everyone These guys are banning everyone. Imagine you have a small marketing agency, and one of your clients gets suspended for literally just suspicion of buying leads. There is no chance you will get unbanned, you will wait weeks to get a reply and all your other clients will be banned too (why? I have no idea). Your IP will be banned as well. I guess they would ban my dog either. Cool email builder idea, very bad TOS, poor deliverability. Unhuman support.