Richard Allen
GBInaccurate website description- horrible customer service Inaccurate website description, when i contacted to send product back was told I would pay shipping. When i reached back out to explain the return was because of the Inaccurate description the person who responded said i was lucky to be even getting a refund at all...because i should have done more research and asked more questions prior to purchasing. Same product is available on Amazon with free returns...was trying to buy from a smaller vendor, however that was a massive mistake
customer
GBLove my BBQ! Online choices and information was available for everything. Correspondence was immediate and contact was great with questions. Shipping was quick and packaging immpeccable!
Silvia Gallo
GBCommunication has been sporadic.. Communication has been sporadic... My package was delivered without a call to set up delivery ... and it arrived without the cage .... which I paid for. I find it frustrating that there isn't a call center and that I now will have to wait for an update on where the missing cage is...
Andrea E.
GBThey cancelled my order and did not notify me Ordered a product on July 29 for my husband's birthday present and received the confirmation email. The next day I received an email thanking me for making my first purchase. Then nothing. So about a week later I went back to the confirmation email and clicked on the link to view my order. The order was cancelled on July 31. But they didn't bother to contact me to let me know it was cancelled. It would have been nice to have been notified.
jay kniffen
GBlove this heater. love this heater.. needs a little better instruction onputting together but, it went well and faster than it took to take all the lazor plastic off. i would recommend and buy again.