The products are as great as… The products are as great as advertised. There was an issue with one of my items missing when shipped. However, the companies responded with great customer service and that why they are 5 stars.

Great experience Great experience! Product is well worth the money and they even promptly replaced the cracked part I received! Would 100% recommend to any friend.

Everything went good Everything went good. Ordering was simple. Tracking was good. And of course the FreezePipe arrived damage free and works as explained... Easy Freezy Hits!!!

The best thing since the ice cube!! This is my 3rd freeze pipe purchase. I wont smoke out of anything else. The product is unlike any I have seen before, and truly takes the smoking experience up a level. The shipping can take a little bit if you order during busy season (christmas, or when they have a huge sale). I hate seeing people give this company a bad rating over that. Good things are worth the wait, and this is definitely worth the wait.

Wrong piece initially and it seems like… Wrong piece initially and it seems like every time I pay for fast shipping there's more delays than if I ship normally. But they responded and sent the correct piece eventually. Regardless the pieces themselves are top tier and you won't get better quality elsewhere