Doubled the price in 2023!!! Doubled the price in 2023!!! We were using DEAR inventory for 6-7 years. And whilst it wasnt the easiest it did have some integrations we were happy with. Reporting was always awful But the stock management was helpful and synced to other programs eg online shop/ xero/ etc. Late 2024 the price DOUBLED from $150pcm to $300US pcm plus $25 per integration. which is a lot every month for an Australian small business. I am not sure how they justify doubling their rates. The support takes days to reply, is overseas for us, so replies come in overnight, so we cant resolve issues during the day, and it remains clunky and slow to use. Now seeking alternative. Over $7000 for this in Australia now.

Excessive price increases - not value for money Excessive price increases and over complicated production module with badly written and difficult to understand help files. Support never gets back to you and it takes ages to get anything rectified. Addons are not invoiced pro rata for the date of starting so if you switch on another module 2 days before monthly billing you get charged twice. Dear seem to always be doing un update during the week during UK working hours. Used to be OK but now really isn't worth it.

Great for small wholesaler / manufacturer In July 2023 we moved our subsidiary business onto a combination of Cin7 Core and Xero, after 15+ years on an old server-based system. Within 3 months of going live we were better able to track profitability on stock sales and manufacture / install jobs within the system, rather than manipulating data from several sources in spreadsheets. The link with Xero also makes it easy to produce meaningful management information with relative ease compared to what we were doing before. We still find the odd quirk we have to find a work around for, but in general it's been a great move and in hindsight one we could / should have made a long time ago.

Cin7 Bought DearSystems and jacked the… Cin7 Bought DearSystems and jacked the price up by almost 3 times. From $1250 a year to over $3400 just for basic level. Despite asking they have no option for a lite version. We can not justify that cost when only using only 10k out of 100k products usage and we don't need nor can we unselect all the features we don't and will never need. Basically if you are small company you are now excluded and we have been with DearSystems for 8 years. A corporate buyout and shakedown it seems.

Cin7 Core Assembly / Allocating Of Components Not Working for 7 Days (So far) Cin7 Core is an inventory management system, and a rather pricy one at that. Since 7 days ago we have been unable to manufacture and control our components quantities because there is a fault in Cin7 Core which does not allocate the components when an assembly is done. To make matters worse, support is included in the fee we pay, but support has gone dark. So for 7 days we have been unable to manufacture and keep track of the components used. 7 days is 25% of a month and that's substantial down time, not to mention going out of stock of SKUs and the consequential losses.