An essential tool in interactive workshops Have been using Mural in anger since just before the pandemic and really seen both usage and capability evolve since. Mural is now the core tool for training delivery globally for my team, and often for even casual workshops.

Awesome tool, highly recommend Not sure why the haters. I love this tool to start and their customer support is awesome. We used the tool on a business start up project collaboratively and it helped us organize our flow chart, business processes, which we incorporated into our deck for investors. Highly recommend.

Terrible Customer Service & Refund Policy!!! The tool is useful but the customer service is terrible. Was sending emails to them for months asking them why I was being billed and requesting a cancellation. Incredibly slow to respond and when they did they told me it was impossible to provide a refund even though they had email evidence of my cancellation! I am absolutely shocked and appalled by the way they treat their customers.

Very bad UX and Usability compared to Miro Our team was forced to switch from Miro to Mural. I cannot express my deepest frustration about the bad user experience and horrible usability of Mural. Everything takes 6x longer and is a lot more cumbersome. I knew Mural from a few years back and hoped they improved but they did not.

Excellent App for Collaboration Excellent App for Collaboration. I've used this with several teams. People seem to love this app, and personally, it is the best multi-person brainstorming app I've come across. I use this for internal brainstorms and with clients. The support is also great. Seriously, give these guys a try.