Bad Billing Started with TPO in Aug 2017 and just terminated service on April 11. Discovered they were charging a sales an utility tax for a City where I don't reside. They researched, agreed with me, blamed a third party vendor, refunded the amount collected, but then kept collecting it month after month (crediting the previous month on the bill and charging it all over again). Billing is not transparent - you have to ask for detailed billing information. I'd be hard pressed to recommend the carrier.

Thank you TPO for a great service! My experience has been nothing but great for the pricing offered. TPO support was necessary at the outset (two years ago), but has been unnecessary ever since. My voicemail alerts on iPhone SE were a little quirky, but it wasn't irritating to me. I loved their business model when I first signed up, and now am truly sorry to see them exit the US market. I wish the TPO team well in their UK endeavors, and I hope someone in the US will be courageous enough to emulate these pioneers of truly good business ethics! THANK YOU TPO!

Great customer service, good coverage in cities I really like TPO and have been impressed by their customer service. I'd also recommend them to my friends - and have already. The missing star is just that the coverage is not as expansive as other providers, so travels far away (very rural) from cities can mean low or no bars. I'm almost never away from cities except when I also want to be away from my phone, so it's no big deal for me to lose a bit of theoretical coverage so that I can save over $40/month off stupid Verizon. My bill now is $20 and my service in this coffee shop is full bars 4G LTE. So, there you have it.

Despite a problem with the SIM card for … Despite a problem with the SIM card for my phone, due to misinformation on the TPO website, I have no regrets about switching to them as a provider! I like that I can choose what charity I support, & their customer service in resolving the SIM card issue was excellent. Plus, they're MUCH cheaper than my former provider!

I'm Very Happy I found it very easy to setup TPO account and port my number to TPO. Seamless experience. I never needed to contact customer support, all instructions are on the website. I followed the instructions and my TPO service was up and running without any hassles. Excellent pricing and good reception. No dropped calls. I'm happy. I was with TING but this is a much better deal plus you get to donate a portion of the bill to your favorite charity.