Not an appropriate mode of… Not an appropriate mode of communication for a small business operating off the mobile app. Service was terrible, phone calls always cut out and/or dropped completely. The app is not user friendly. I'm giving it 3 stars instead of 2 because the customer service was great. Everyone we worked with for customer service was always extremely kind and diligent. They always solved every problem they could, and explained things very well. We are just unhappy with the core functioning of the app, which is not something the customer service/training techs could fix.

Tech support is great, but... tech support is great, customer service is pretty good but understanding billing is poor. I originally thought i was paying mainly per user and not per user and per device. Also, seems like a lot of hidden fees I was not expecting. We are a small business but we have taken on a new client that will give us some rapid growth. We will see what happens.

Tech support is out of this world! I had the pleasure of working with Robert B who was a senior tech there at Jive. He spent a great deal of time with me showing me all the capabilities and features of the JIve Communications platform. There are so many great features available and the interface is rather easy to navigate. They also follow up with your case until your problem is solved. I've used RingCentral and 8X8 and Jive seems to be the best out of them all. I think it is PC Magazine's editors choice for cloud PBX.

JIVE FAX Problems Have no Live Tech Help! I cannot agree with the other 20,000 users. I tried to get help on FAXing because all of a sudden my capability to FAX was DOA after the acquisition but alas there are no people to help and the Help Pages are useless to resolve deep technical issues. So I am searching for another low cost phone and fax supplier.

Great Bundle Product Good Company, great product phone and Go to Meeting bundle. Pricing could be a little more competitive.