Fees too high The 1-star review is not a reflection of their service, nor is it a reflection on the quality of their transcriptions, which sets the benchmark in the industry. I have tested other transcription services and none even come close. However, having been a subscriber and regular user, I find their 264% increase in annual subscription rate way off the scale. I'm sorry, but as I don't use anything like the available word or file limit allowed, I will not be renewing. Perhaps they might consider offering a lower annual subs rate for a lower usage requirement.

French to Eng SRT file for use in Adobe… Exporting a SRT file for use in Adobe Premier, the transcription is very out of sync with the audio file that I provided, as in each line is randomly out of sync, so its not just an issue of retiming the sequence. There are is a lot of text out of order also. Some times text is repeated many times. Big waste of time and money. On the plus side the French to English is fairly good, but because I don't speak both languages I will not be able to sync the files one line at a time and make the necessary corrections.

I used the free trial on an MP4 I used the free trial on an MP4, which was a ZD Soft screen recording of a webinar. Brilliant!! With the presenter's natural speech with pauses and hesitation, I wondered where the transcription would end each sentence... Nailed it nearly 100% of the time, but I think you'd have to add in inverted commas yourself for dialogue, if it was an audio of a novel. And it was very fast in delivery...a few minutes. I'm hugely impressed.

Wrong rate. Dear Director, in 03 november 2023 I've written a e-mail To report that on that date I had signed up with you for a monthly subscription. Unfortunately, I missed the button and clicked on the annual rate. Have you taken care to clear this error of mine ? I am waiting for your reply because I need to join the audio transcription with the monthly payment. Thank you

Such time saved thanks to cockatoo Such time saved thanks to cockatoo. Still difficulties to understand specific terms when it comes to scientific conferences. But it is fine, because then you only have to listen once in normal speed to correct the few issues (predictables) of the transcript. I will 100% sure come back to cockatoo for my next transcripts. A couple of comments though : more transparency about the storage of data (where, how long, possible complete destruction of both transcript and video/audio) would be very welcome. Or maybe propose an offline software alternative for confidential data (very often in research). Those would be very helpful improvements !