Cockatoo is a fraud Cockatoo is a fraud, I uploaded my video and the srt file was two lines in Spanish, then a mixture of Spanglish.

3 months to finally resolve an issue ! On October 14, 2023, I was debited three times from my bank account for a total amount of €29 each time, resulting in a total deduction of €87 for the month of October. This occurred as I subscribed to your website for the first time. Following my complaints on October 18 and October 25, you refunded me twice, totaling €58. On October 18, I informed you that I no longer had access to my subscription and requested a refund. Finally, on November 7, you notified me that you would refund the last installment of €29. It has been a month since our email exchanges. As of November 14, the third installment of €29 has not been refunded, and I noticed a new debit of €15.28 on the same day. Since October 18, my account has not been activated, and I am unable to enjoy the features of your website. You can deactivate my account. I no longer trust your site. I want to first recover my money (€44,28) ! On December 2nd, the day I posted this review, Cockatoo finally got in touch with me. They asked me to reconsider my review and offered me 2 months of their subscription for free. They requested that I pay for the 2 months of subscription with the promise of a refund. I am eager to see if I will indeed be reimbursed, considering the history of the issue. The moral of the story is that Cockatoo only addresses its users' problems when they share negative reviews on this site. I find it unfortunate that one has to take public action for things to finally move forward! UPDATE 12/02/2024 The company made a commercial gesture. The platform is great.

Great support team I was wrongly charged for $39 CAD by cockatoo. I emailed their help and support team and they promptly responded back to my query and reimbursed my payment. I really admire and appreciate what they did and that too with a swift response. Shout out to their help and support team. Will continue to use their services in the future. Thanks Cockatoo 👍

French to Eng SRT file for use in Adobe… Exporting a SRT file for use in Adobe Premier, the transcription is very out of sync with the audio file that I provided, as in each line is randomly out of sync, so its not just an issue of retiming the sequence. There are is a lot of text out of order also. Some times text is repeated many times. Big waste of time and money. On the plus side the French to English is fairly good, but because I don't speak both languages I will not be able to sync the files one line at a time and make the necessary corrections.

Cockatoo has good translation, but.. Cockatoo has good translation capability. Compared to others it is definitely faster. However, It has not good enough UI and features, and sometimes UI not respond. Also, the support side is not good as expected. If you have a problem, you are your own. Support has no response in most cases; if they promise you a discount when you started to use it, they might change their mind. I wasn't expecting that coming.