Extremely slow yet kind Extremely slow yet kind We're used to them being fairly slow -- Not them forgetting to do everything in a veterinary checkup and having to drive back the same day to get a blood check for our dog. And the doctor has been out all week, so I am still waiting 4 days later for them to approve the prescription from Chewy. Maybe one person shouldn't be in charge of approving Hartguard when it's not necessarily dangerous, only behind a paywall. This city doesn't have a ton of options, but there are options, and they probably have less customers. So they'll probably be getting one more.

Difficult to contact by telephone Difficult to contact by telephone. Goes to voice mail. Appointments not readily available. Sloppy record keeping. Currently no permanent vet. Rotating vets coming and going. Nice staff, but would prefer consistency with vet.

Lack of empathy, more focused on profit Banfield worked well for us until my dog passed away. Then, I realized their complete lack of empathy when it comes to their policies. Even though MY DOG IS DEAD, we have to finish out the wellness plan contract. I think if proof is provided, any plan should be immediately cancelled. Luckily, it was set to renew in only 2 months, but we're still paying two months for a dog that no longer exists. Imagine other people who may have just renewed? They have to pay a whole year? That's awful. Do better, Banfield. The local veterinarians and assistants were always fantastic, this is purely a review of Banfield corporate.

I have no idea where to begin with this… I have no idea where to begin with this nightmare other than to say RUN DON'T WALK away from Banfield if you love your pet. Your pet will get zero medical attention but yet you will wait 90 minutes and never lay eyes on a veterinarian and that's only one example of the nightmare. If you even try to contact or write an email no one will ever get back to you

vet thinks she knows better than owners who live with a dog we love This ridiculous company vet thought she knew better than we did on whether we have reached end of life for our dog who we love dearly. Now we are being forced to make her suffer longer and it's absolutely inhumane. NEVER use Banfield.