If there was less than a star I would… If there was less than a star I would have picked that one. I was unfortunate to have my senior dog pass while I was moving to our new house. In stead of keeping my Banfield account they cancel the account for my service dog. While my dog who passed away almost a year ago, I still get to pay his Banfield wellness plan. But my service dog who is alive can’t be seen 🤦🏽‍♂️

My dog of 16 years had to be euthanized… My dog of 16 years had to be euthanized on Dec 22nd. Despite the circumstances, Banfield charged me the monthly Wellness Plan fee on Dec 26th, insisting I owed it for the entire year ($65.94), totaling $629.48. For everyone’s background, I didn't authorize any auto-renewal for the Wellness Plan and despite 16 years of loyalty, my attempts to seek empathy or clarification went unanswered during a lengthy phone wait and web chat. As a first responder and nearly 16-year loyal Banfield member, it's disheartening that Banfield prioritizes profit over doing the right thing, especially after the loss of my pet just before Christmas. This treatment raises concerns about how other customers and the public perceive their practices. How can you charge a customer for a plan when they don’t have a pet anymore?

Lack of empathy, more focused on profit Banfield worked well for us until my dog passed away. Then, I realized their complete lack of empathy when it comes to their policies. Even though MY DOG IS DEAD, we have to finish out the wellness plan contract. I think if proof is provided, any plan should be immediately cancelled. Luckily, it was set to renew in only 2 months, but we're still paying two months for a dog that no longer exists. Imagine other people who may have just renewed? They have to pay a whole year? That's awful. Do better, Banfield. The local veterinarians and assistants were always fantastic, this is purely a review of Banfield corporate.

RUN and dont sign up for anything with this company This company and its cancellation policy are pure evil. I tried to cancel in November and they charged a fee for the cancellation. Then they told me it didn't cancel because of the balance due to the cancellation. I have talked to several people who have out and out lied and told me the fee was due to an office visit, but they could not give me a date or details of the visit. We always pay in full so I knew they were wrong. These people who told me this on 2 separate occasions hung up on me when I asked for a copy of the visit. So I got a letter that said this was going to collections when I thought I was done with them. I checked the bank statement and saw they are still charging for the monthly and never canceled. I call and go through the whole thing again. Do not ever deal with this company. They are simply out to make a buck and will take it however they can.

Banfield violates credit laws Not only is this company unethical, but they also lie. After telling me that they had signed documents by me they were unable to produce any documentation and still try to send my account to collections. Currently there is litigation against Banfield pet Hospital just like there was previously for a class action lawsuit, I recommend you take your pets anywhere, but Banfield pet Hospital