Avoid Banfield, save your fur baby. The vets at the Goodlettsville Banfield Hospital told us my 9-month-old puppy was suffering nausea and GERD and told us to give him Pepcid, etc. We took him to an actual vet, and as it turns out, he has epilepsy. Devastating, but at least we can move forward. AVOID BANFIELD AT ALL COST!

Horrific experience, arrogant executives, lazy staff My dog had a dental cleaning procedure in October 2023 at one of Banfield facilities. I have been in never ending communication with VP of Banfield who is pretty much blackmailing me to remove comments left online before he reimburses me what he said he would for the Wellness plan paid. it is the worst company ever. They have no morals, no integrity, no ethics , nor they care for anyone'ss pets, but $$$! Horrible experience, horrific company, just aweful overall. They should be rated 0 not even 1*.

Had previously been bringing my dog… Had previously been bringing my dog here for 3 plus years for routine nail clipping. Ive always muzzled my chihuahua for them and never had a single issue until today. The vet assured me she would not need it as she took my pup to the back. She returned to tell me that she will be labeling him as aggressive in the system and that as such it will be a 50 dollar up-charge in pricing. Highly recommend Tiger Tails Animal Hospital as within the day they had accepted an appointment for a check up and included a courtesy nail clipping all which finished in less than 20 minutes.

Difficult to contact by telephone Difficult to contact by telephone. Goes to voice mail. Appointments not readily available. Sloppy record keeping. Currently no permanent vet. Rotating vets coming and going. Nice staff, but would prefer consistency with vet.

Lack of empathy, more focused on profit Banfield worked well for us until my dog passed away. Then, I realized their complete lack of empathy when it comes to their policies. Even though MY DOG IS DEAD, we have to finish out the wellness plan contract. I think if proof is provided, any plan should be immediately cancelled. Luckily, it was set to renew in only 2 months, but we're still paying two months for a dog that no longer exists. Imagine other people who may have just renewed? They have to pay a whole year? That's awful. Do better, Banfield. The local veterinarians and assistants were always fantastic, this is purely a review of Banfield corporate.