Extremely slow yet kind Extremely slow yet kind We're used to them being fairly slow -- Not them forgetting to do everything in a veterinary checkup and having to drive back the same day to get a blood check for our dog. And the doctor has been out all week, so I am still waiting 4 days later for them to approve the prescription from Chewy. Maybe one person shouldn't be in charge of approving Hartguard when it's not necessarily dangerous, only behind a paywall. This city doesn't have a ton of options, but there are options, and they probably have less customers. So they'll probably be getting one more.

"Your dog is too squirmy. We don't want to make him uncomfortable."" This location refused to give my corgi a vaccine (which is a part of the optimum wellness plan contract) because he was "too squirmy". They will only give him a shot if I bring him in pre-medicated. If he were aggressive, I would understand but just because he is "squirmy", well that's not a reason to drug him. I canceled my annual contract due to Banfield breaching their commitment. I need a provider who can get the job done.

Had previously been bringing my dog… Had previously been bringing my dog here for 3 plus years for routine nail clipping. Ive always muzzled my chihuahua for them and never had a single issue until today. The vet assured me she would not need it as she took my pup to the back. She returned to tell me that she will be labeling him as aggressive in the system and that as such it will be a 50 dollar up-charge in pricing. Highly recommend Tiger Tails Animal Hospital as within the day they had accepted an appointment for a check up and included a courtesy nail clipping all which finished in less than 20 minutes.

I have no idea where to begin with this… I have no idea where to begin with this nightmare other than to say RUN DON'T WALK away from Banfield if you love your pet. Your pet will get zero medical attention but yet you will wait 90 minutes and never lay eyes on a veterinarian and that's only one example of the nightmare. If you even try to contact or write an email no one will ever get back to you

Horrible Horrible, to deal with. If you purchase one of their wellness plans, they will continue to charge you after the plan ends. Happened to me...I contacted my credit card and my credit card co. refunded my money and sent me a letter that Banfield acknowledged the "erroneous" charges. Now they've turned it over to a collection agency. Guess it's time to retain a lawyer. BEWARE!!!!!