I have no idea where to begin with this… I have no idea where to begin with this nightmare other than to say RUN DON'T WALK away from Banfield if you love your pet. Your pet will get zero medical attention but yet you will wait 90 minutes and never lay eyes on a veterinarian and that's only one example of the nightmare. If you even try to contact or write an email no one will ever get back to you

RUN and dont sign up for anything with this company This company and its cancellation policy are pure evil. I tried to cancel in November and they charged a fee for the cancellation. Then they told me it didn't cancel because of the balance due to the cancellation. I have talked to several people who have out and out lied and told me the fee was due to an office visit, but they could not give me a date or details of the visit. We always pay in full so I knew they were wrong. These people who told me this on 2 separate occasions hung up on me when I asked for a copy of the visit. So I got a letter that said this was going to collections when I thought I was done with them. I checked the bank statement and saw they are still charging for the monthly and never canceled. I call and go through the whole thing again. Do not ever deal with this company. They are simply out to make a buck and will take it however they can.

Difficult to contact by telephone Difficult to contact by telephone. Goes to voice mail. Appointments not readily available. Sloppy record keeping. Currently no permanent vet. Rotating vets coming and going. Nice staff, but would prefer consistency with vet.

Extremely slow yet kind Extremely slow yet kind We're used to them being fairly slow -- Not them forgetting to do everything in a veterinary checkup and having to drive back the same day to get a blood check for our dog. And the doctor has been out all week, so I am still waiting 4 days later for them to approve the prescription from Chewy. Maybe one person shouldn't be in charge of approving Hartguard when it's not necessarily dangerous, only behind a paywall. This city doesn't have a ton of options, but there are options, and they probably have less customers. So they'll probably be getting one more.

Had previously been bringing my dog… Had previously been bringing my dog here for 3 plus years for routine nail clipping. Ive always muzzled my chihuahua for them and never had a single issue until today. The vet assured me she would not need it as she took my pup to the back. She returned to tell me that she will be labeling him as aggressive in the system and that as such it will be a 50 dollar up-charge in pricing. Highly recommend Tiger Tails Animal Hospital as within the day they had accepted an appointment for a check up and included a courtesy nail clipping all which finished in less than 20 minutes.