Great staff bad health plan Great staff, I have been paying for my Wellness plan for 10 years they have taken care of "Maintenance", 5 years ago he hurt his back was all covered by plan. This month torn ACL cost $617 for Visit, XRAY, and meds , local hospital charged me $250 for same minus meds. What have I been paying for, plus when I tried to cancel they want me to pay till march this is just crazy to me, AVOID wellness plan.

RUN and dont sign up for anything with this company This company and its cancellation policy are pure evil. I tried to cancel in November and they charged a fee for the cancellation. Then they told me it didn't cancel because of the balance due to the cancellation. I have talked to several people who have out and out lied and told me the fee was due to an office visit, but they could not give me a date or details of the visit. We always pay in full so I knew they were wrong. These people who told me this on 2 separate occasions hung up on me when I asked for a copy of the visit. So I got a letter that said this was going to collections when I thought I was done with them. I checked the bank statement and saw they are still charging for the monthly and never canceled. I call and go through the whole thing again. Do not ever deal with this company. They are simply out to make a buck and will take it however they can.

Every single time I call to make an… Every single time I call to make an appointment, nobody ever answers the phone. I've transferred my other dog to a different practice for this reason. I'm about ready to transfer my other dog out too. They need more competent CSR help.

Had previously been bringing my dog… Had previously been bringing my dog here for 3 plus years for routine nail clipping. Ive always muzzled my chihuahua for them and never had a single issue until today. The vet assured me she would not need it as she took my pup to the back. She returned to tell me that she will be labeling him as aggressive in the system and that as such it will be a 50 dollar up-charge in pricing. Highly recommend Tiger Tails Animal Hospital as within the day they had accepted an appointment for a check up and included a courtesy nail clipping all which finished in less than 20 minutes.

Horrific experience, arrogant executives, lazy staff My dog had a dental cleaning procedure in October 2023 at one of Banfield facilities. I have been in never ending communication with VP of Banfield who is pretty much blackmailing me to remove comments left online before he reimburses me what he said he would for the Wellness plan paid. it is the worst company ever. They have no morals, no integrity, no ethics , nor they care for anyone'ss pets, but $$$! Horrible experience, horrific company, just aweful overall. They should be rated 0 not even 1*.