RUN from this company RUN from this company! They collected rent from my tenants for 3 months, while my account was on hold with NO NOTIFICATION and no explanation as to why. I still have no idea and it took me over 20 hours of customer service phone calls (got me nowhere), online chats (same) and emails to their Underwriting team. RUN AWAY. Absolute nightmare.

Need Export to PDF for Security, Credit and Eviction Check Reports One feature will need to be updated ASAP. We need to have way for export to PDF Security, Credit and Eviction check reports. By low we will need provide the copy to applicant but in most of cases results of the report are not print friendly ( has tree structure which cannot be show all leaves at ones) Example of this report can be security report with several violations - you will not able to print all info of violations in ones . Please work on export to PDF these 3 reports in simple table structure with clear print friendly records

Rent Redi has jacked us around for… This company has jacked us around for over two months now. The renter paid the $3,400 deposit, I had inadvertently entered something wrong on the account information, it was returned. I could not correct on my own, Rent Redi had me send a copy of an actual check to make sure it would be transferred into the correct account. After numerous "chats" I have gotten nowhere and the money has disappeared. They keep saying that the money was transferred, but to where????? I am sick and tired of this company. I have the renter directly depositing now and no issues there, but RentRedi sends the renter past due notices daily. This company is a major ripoff. Avoid RentRedi at all costs! Ongoing issues, I don't know if we will ever get the deposit money back. If I ever get the $3,400 I will cancel this sorry company from my life. Biggest mistake ever!!! The date of my NEGATIVE experience, goes back two months now. If I could give zero stars I would. Footnote: As of yesterday, 3/20/2024, after two months of "chatting and emailing', there was a solution. RentRedi finally shared the trace number of the transaction on 3/19, I went to the bank, and they were able to locate the funds, the issue has now been resolved. After two months, it ended up being a relatively easy solution.

This app and website are NOT seamless This app and website are NOT seamless. They do not have a "readily available" support line. They advertise they'll respond through chat faster but even then it has taken hours and sometimes more than 24 hours for them to respond to me and once she never did respond back on chat after I submitted the screenshot of the issue I was having which they did not fix! You can only reach a live agent when you call in if you click on "sales" otherwise you have to leave a message for them to call you back. On at least 2 occasions no one ever called me back. I recently called in because it showed on their site my deposit from my tenant going to someone else's account so the "sales" rep pushed me through to the "support" line where I had to leave a message. Still haven't had a return call. They should take support call-ins more seriously than they do sales call-ins because these are their current users that are making them money!!! It takes at least 7-10 days for you to get your deposit even though they advertise it sooner. Also there is way too much clicking needed and unnecessary time needed you will have to spend just inputting a renter's information or that they made a payment. I did not find this company's website or app to be very helpful and I have only 10 properties to list. One thing I did like and one of the only reasons I chose to use this company was because they offered an option to add a team member so I can have someone help me manage this. However, you cannot even see your team member's information on your profile once they sign up, you can only change their permissions from yours which is ridiculous because you should be able to communicate with them through the app or website but that's not an option either. I will probably be going with another company. Just too many issues! Also I signed up for a monthly rate of just under $20 but they raised that by 30% within 2 months of signing on with them.

This is a timesaving service for… This is a timesaving service for landlords. The best thing about it is you are able to track yearly rent increases and the tenant has a lot of options for payments. I've used it for over three years and recommend it. There is good support too, I am always able to contact a human quickly from their chat feature and the people who respond really know the software and have good answers.