Shannon Peabody
GBThank you to Allstate Identity Protection Ms. Ana was an asset in my identity theft case. She was kind, empathic and professional when working with me and the company who made the incorrect derogatory filing to my credit reports. She called me several times to check the status and, it was with her assistance and recommendations for escalation the issue was quickly resolved. I plan to share this experience with my company who offers this program to its employees.
RV
GBExcellent customer service and knowledgeable. Excellent customer service and extremely knowledgeable and efficient resolving my case.
B. Bradford
INIrony Ironically, Allstate Identity protection regularly sends me emails about identity security that are intended for someone else. There doesn’t seem to be any mechanism to correct this. To me, this is a just a minor annoyance but their client probably wouldn’t like that they’re sending her information to strangers.
Samuel Hickler
GBHelp is on the way Someone opened a credit card under my info. I honestly wasn't sure where to start. The process to open a case was as simple as it possibly could be and I was immediately assigned an advocate to walk me through the appropriate steps. It did take some work and a lot of time but I was confident in the process and was elated when I received the letter that the debt had been cancelled and no further action was required. I learned a lot but the help from Brandon kept the stress down. I think we all could use less stress.
Ashley S.
GBAllstate on your side! I had identity taken 2 years ago and have been fighting the battle ever since. This is the fist time I had All State on my side and I felt confident in my assigned representatives ability to fight on my behalf. What a feeling of relief to not go at this alone!