Complicated call to speak to a person… Complicated call to speak to a person who could help me because of an issue of signing in Hughes net. After I finely talked to a person, the representative solved the issue that I was having and was polite and professional.

HughesNet way to go. My experience with HughesNet this time around has been way more pleasant than last. The service is a whole lot better. The customer service is always excellent. I just wish that I was able to stream my gaming online.

A Better Day There was a problem with my service being downgraded over a $62 partial balance that I made arrangements to carry over to May which would be paid in it's entirety with whole bill. It got messed up in your system - But a very nice supervisor listened to what I had to say. He was able to see the notes on my account with the payment arrangements. He solved my problem and also removed the past due $62. I'm disabled and only get paid once a month. I always pay my bill by phone the day I get my money. Thank you for keeping me connected with the world and stream. Jeff

Great Customer Service!! I give the customer service representative that helped me with the phone call a 10 plus, her name was Alex. She went above and beyond!! I didn't have enough money to pay the full Bill I only could pay half and I would of had to call back within a few days to pay the remainder. Alex just took care of the rest for me she paid the other half of the bill I appreciate it and she's a very good customer service representative you have.

The representative was very knowlegable… The representative was very knowlegable and polite.She was able to give me the information I was looking for and when I asked if there were any promotional discounts she offered me one that was very helpful!I am very pleased!!