Do not provide services as advertised. The coach provided did not come with the amenities advertised at booking. CharterUp have said that is because 'while certain amenities may have been on the chosen provider's fleet profile, this is not indicative of the amenities being on every vehicle, and we cannot guarantee them or their functionality'. A weasel response. When booking, each provider lists the amenities available on their fleet - I booked one with desired amenities and thus expected said coach to have them. At no point does it state that amenities are not available on each coach and that you have to re-specify your requirement in writing.

The service was impeccable The service was impeccable. Sales representative helped us book a charter bus for our event on a short notice. The itinerary was complex but our bus driver followed directions effectively. We will lean towards CharterUP for future events

I highly value the reliability of this… I highly value the reliability of this company. CharterUP has an amazing customer service and our bus arrived on time and got us to our destination without delays.

I was delighted by the customer service… I was delighted by the customer service at CharterUP. They have been a reliable transportation option for our events. The drivers are professional and kind and their reservation agents always courteous. Our drive, Renee, was bilingual which is a big plus!

Great charter experience with… Great charter experience with CharterUP. Our school trip to Springfield, IL was assigned to an amazing driver. The professionalism by our driver, Elvis, was top notch. Thank you !